Medical Assistant

Medical Assistant Triage- Women's HealthOur organization believes that everyone deserves to be seen, no matter who you are, where you come from, where you work, or what place you call home. We are committed to finding solutions for our community's health and wellbeing to achieve regional health through high-quality comprehensive care.Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.We are a Federally Qualified Health Center (FQHC) and are accredited by The Joint Commission for Ambulatory Care and Behavioral Health. We are also certified by The Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.Position SummaryProvides patient care in the office setting. Provides care that meets the psychosocial, physical, and general aspects of care; meets the communication needs of patients and families; and provides care that reflects initiative and responsibility indicative of professional expectations under the supervision of a Registered Nurse and/or physician.Maintains regulatory requirements, nursing and office policies, procedures, and standards. Communicates with physicians and team members regarding patients' clinical conditions, including results of diagnostic studies and symptomology.Required QualificationsHigh School Diploma or equivalent.Medical Assistant training/certificationSome Women's Health experience requiredBilingual or multilingual skills preferred. Ability to communicate in English and an additional language is highly desirable and supports engagement with diverse patient populations.Current CPR or CPR/AED certification.Knowledge of patient care, addiction treatment, and mental health disorders.Knowledge of community resources, including Medicare, Medi-Cal, Supplemental Security Income (SSI), and the county's General Assistance Program.Demonstrated commitment to providing services to underserved populations and sensitivity to working with individuals from diverse educational, lifestyle, ethnic, and cultural backgrounds, including:Disabled individualsHomeless individualsSubstance usersIndividuals living with HIV/AIDSPhysiologically impaired populationsExcellent interpersonal skills.Ability to establish and maintain positive, professional relationships.Ability to maintain detailed records.Commitment to HIPAA and ability to uphold standards of professional ethics and confidentiality.Adherence to infection control procedures, including but not limited to:Temperature monitoringHand hygieneSymptom self-monitoringMaskingSocial distancingAbility to assist and support the Center/Department/Program in meeting High Reliability standards.Essential ResponsibilitiesClinical SupportPerform Medical Assistant duties, including:Preparing exam roomsRooming patientsTaking medical historiesRecording vital signsTaking temperaturesPerforming venipunctureAdministering immunizationsAuthorizations & Insurance CoordinationObtain prior authorizations for medications, prescriptions, laboratory services, diagnostic testing, and specialty treatments by:Verifying insurance requirementsCompleting and submitting authorization requestsMonitoring approval statusCommunicating outcomes to providers, pharmacies, and patientsEnsure timely patient access to care.Patient Scheduling & Care CoordinationCoordinate and schedule patient services and procedures, including:Labor inductionsNon-Stress Tests (NST)Amniotic Fluid Index (AFI) assessmentsInfusion appointmentsGynecologic surgeriesEnsure all required orders, authorizations, documentation, and pre-procedure instructions are completed and communicated to patients and clinical staff.Preventive Care & Recall ProgramsManage patient recall programs for preventive screenings, including:Pap smearsMammogramsMaintain accurate tracking records.Identify patients due for services.Conduct patient outreach.Schedule follow-up appointments.Support quality care initiatives and regulatory compliance.Communication & Administrative SupportMonitor and manage shared departmental inboxes by:Reviewing incoming messagesResponding to routine inquiriesRouting requests to appropriate clinical or administrative staffEnsuring timely resolution and follow-upMaintain communication with patients, providers, and pharmacies.Patient Follow-UpCommunicate proactively with patients regarding:Follow-up care needsAppointment schedulingReferralsTesting requirementsTreatment plansProvide clear instructions and answer questions to promote continuity of care and patient satisfaction.Triage SupportSupport the triage department with incoming and outgoing telephone calls.Documentation & EMR ManagementMaintain accurate and timely documentation within the Electronic Medical Record (EMR) system, including:Patient communicationsScheduling activitiesAuthorization status updatesRecall effortsOther administrative actionsEnsure compliance with organizational policies and regulatory requirements.CollaborationCollaborate with:ProvidersNursing staffReferral coordinatorsInsurance representativesExternal facilitiesFacilitate efficient care coordination.Resolve scheduling and authorization issues.Ensure patients receive timely and appropriate services.Additional ResponsibilitiesPrioritize and manage multiple responsibilities in a fast-paced healthcare environment.Maintain patient confidentiality.Provide exceptional customer service.Ensure compliance with HIPAA and organizational standards.Refer patients to the primary healthcare team as appropriate.Travel as needed to support operational requirements.Perform other duties as assigned within the Medical Assistant scope of practice.May be required to work evenings, weekends, and holidays.BenefitsSuccessful candidates will receive a regionally competitive salary, above-average health benefits at reduced costs, company-paid life insurance, long-term disability insurance, and an additional voluntary retirement plan with company match and no vesting schedule requirement.Additional BenefitsPaid bereavement leavePaid jury duty leave11 paid holidays per yearPaid time off (PTO)Paid sick leaveFlexible Spending Program (FSA)