Bilingual Spanish & English Client Relations & Operations Coordinator

Job Description

Job Description

Partner Facility Solutions provides high-quality, customer-focused commercial cleaning and janitorial services to a diverse range of facilities. The company emphasizes reliability, professionalism, and strong client relationships. The Bilingual Spanish (or Portuguese) & English Client Relations & Operations Coordinator plays a crucial role in being the bridge between Partner Facility Solutions and our clients by facilitating effective communication with clients and ensuring smooth operational processes. This coordinator will primarily use Microsoft Office tools, a cellphone, tablet, and email to manage scheduling, resolve issues, and provide multilingual support, while frequently visiting client sites to foster strong client relationships.

 

Responsibilities

• Communicate effectively with clients in person, via phone call, text messages aand emails
• Support daily operational tasks to maintain workflow efficiency
• Coordinate scheduling for client meetings and team activities
• Resolve client issues promptly with a problem-solving approach
• Provide multilingual support when necessary
• Conduct frequent site visits to client locations

 

Preferred Qualifications

• Entry-level experience in client relations
• High school diploma
• Bilingual in Spanish (or Portuguese) and English
• Strong customer service skills
• Effective communication abilities
• Proficient problem-solving skills
• Good time management skills