Tech Support Specialist

Job Description

Job Description

About Us

We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. 

The Role

As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow.

Responsibilities

• Set up phones, devices, and email/accounts for clients.
  
• Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes.
  
• Coordinate smooth handoffs across teams during client onboarding and offboarding.
  
• Maintain structured records of recurring issues and solutions to build playbooks.
  

• Suggest and implement improvements to make tech operations more efficient.

Requirements

• Prior experience in IT support, helpdesk, or troubleshooting roles.
  
• Strong organizational and problem-solving skills.
  
• Clear communicator who can calmly guide clients through basic tech processes.
  
• Comfortable with occasional local travel.
  
• Adaptable and proactive in a fast-moving startup environment.
  

Nice to Have:

• Experience supporting small operational teams in startups or entrepreneurial settings.
  
• Background in both client-facing and internal support environments.

Benefits

• Competitive hourly pay with performance incentives
  

• Flexible hours with consistent workflows
  

• Clear SOPs and support systems so you can execute with confidence