Guest Services Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

We are looking for a Guest Services Representative to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As Guest Services, you will be the first point of contact for our company. Our Guest Services duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Guest Services Rep you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Guest Services Rep and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook
Keep inventory of stock
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Skills

Proven work experience as a Receptionist, Front Office Representative or similar role
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification in Office Management is a plus
Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour PLUS commission & bonuses Weekly  
Benefits:

Hourly
Bonuses
Schedule:

Day/Evening Shift
Holidays
Weekends

Education:

High school or equivalent (Required)

Experience:

Microsoft Office: 1 year (Required)
Customer Service: 1 year (Required)
Work Location:

One location
Hours per week:

20-30
Administrative Duties:

Scheduling
Stocking supplies
Answering and routing phone calls
Daily admin duties
Checking In/Out clients
Greeting visitors
Financial Duties:

Processing payments
Company's website:

Benefit Conditions:

Waiting period may apply
Work Remotely:

No
COVID-19 Precaution(s):

Personal protective equipment provided or required
Sanitizing, disinfecting, or cleaning procedures in place