Customer Service Rep

Client Service Representative

This position supports our clients by handling the day-to-day requirements of the client business to ensure a high level of quality execution to our end customers. This role is also responsible for communication and coordination of client requests.

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendation on project, campaign, and program execution by facilitating with internal Archway cross functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solution with coordination of other departments
• Proactively identify and report monthly financial variances as they occur.
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned

• Bachelor's or advanced degree, preferably in business, or equivalent work experience
• Ability to develop, maintain, and deepen relationships with senior level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and changing environment
• Record of success as self-starter who can work independently and in a team environment
• Strategic thinker with analytical aptitude and ability to manage detailed project requirements
• Proficient in MS Office suite and ability to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required

Qualifications

Education

Required Bachelors or better in Business Administration.

Experience

Preferred Proficient in MS Office suite and ability to learn new systems

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.