Retail Team Lead

Mission Support

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary

Under the leadership of the Store Manager and District Director, the RTL will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day-to-day store operations.

• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.

• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.

• Supervise and assist with the training and development of Team Members.

• Ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.

• Help ensure the timeliness of proper apparel and hard goods rotation according to GWH policies and procedures.

• Accurately operate store systems and ensure