Medical Coordinator

Job Description

Job Description

Medical Coordinator

Reports to Medical Operations Manager

Join the Team at Cincinnati Animal CARE

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast-paced, and can be challenging, but for the right person, it’s incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we’d love to have you join us.

About the Role

We are looking for a Medical Coordinator to join our team and play an important role in supporting CAC’s mission.

In this position, you will:

• Ensure efficient workflow, exceptional patient care, and operational excellence 
• Serve as the operational hub of the medical department, coordinating patient flow, daily priorities, medical logistics, and departmental systems

This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community.

What You’ll Be Responsible For

Your day-to-day may include:

Daily Medical Operations

• Coordinate daily workflow and patient movement throughout the medical department.
• Prioritize medical cases and adjust workflow based on patient needs and department demands.
• Coordinate daily assignments and operational priorities for medical staff.
• Identify workflow challenges and implement real-time solutions to maintain efficiency.

Medical Program Coordination

Coordinate daily operations for:

• Foster medical appointments
• Community veterinary support appointments
• Hospitalized patient care
• Shelter Animal Medical Care
• Isolation and infectious disease workflow
• Humane investigation medical support
• Medical volunteer and student activities

Administrative & Inventory

• Coordinate medical supply inventory and ordering.
• Maintain equipment readiness and clinic organization.
• Process supply requests and assist with expense tracking.
• Maintain accurate medical records and operational documentation.
• Coordinate outside laboratory, referral, and specialty services as needed.

Workflow & Process Improvement

• Develop and maintain systems that improve efficiency, communication, and consistency.
• Identify operational gaps and recommend process improvements.
• Assist with implementation of new medical protocols and departmental initiatives.
• Support departmental goals through data tracking and operational organization.

Communication & Collaboration

• Coordinate communication between veterinarians, medical staff, admissions, behavior, foster, surgery, and animal care teams.
• Serve as a central point of coordination for daily medical operations.
• Communicate with external veterinary partners regarding referrals, appointments, and patient transfers.
• Promote collaboration and timely communication across departments.

Quality & Safety

• Reinforce compliance with OSHA, DEA, disease control, sanitation, and shelter medical protocols.
• Help maintain a clean, organized, and safe medical environment.
• Support quality improvement initiatives and consistent medical documentation.

Clinical Support

• Assist veterinary staff with animal handling, treatments, diagnostics, procedures, and emergency response as needed.
• Supporting additional organizational needs as they arise 

What Makes Someone Successful in This Role

We’re looking for someone who:

• Is passionate about CAC’s mission and animal welfare 
• Brings a positive, team-first attitude 
• Communicates openly and professionally 
• Takes ownership and solves problems proactively 
• Thrives in a fast-paced, ever-changing environment 
• Can balance compassion with accountability 
• Is dependable, adaptable, and eager to learn 

Qualifications

Preferred/Required:

• Preferred minimum two years of experience in veterinary medicine, shelter medicine, or a related field.
• Registered Veterinary Technician (RVT/LVT/CVT) preferred or equivalent clinical experience.
• Strong understanding of veterinary workflow, patient care, disease prevention, and medical operations.
• Demonstrated ability to coordinate multiple priorities in a fast-paced environment.
• Excellent organizational, communication, and problem-solving skills.
• Ability to anticipate operational needs and implement effective solutions.
• Commitment to Cincinnati Animal CARE's mission, values, and culture of progressive shelter medicine.

Why Join CAC?

At CAC, you’ll be part of more than just a workplace. You’ll join a team of people doing meaningful work together.

We offer:

• The opportunity to make a real difference every day 
• A mission-driven, supportive team culture 
• Growth and development opportunities 
• Competitive benefits package 
• A workplace where your work directly impacts animals and the community 

Compensation & Benefits

• Pay: Minimum pay of $21.31 after a successful 90 day training period. $19.95 during the training period.
• Retirement plan with employer match 
• Health, Dental, and Vision Insurance 
• Paid Time Off 
• Professional Development Assistance 
• Life Insurance 

Working Conditions / Physical Requirements

• While performing the duties of this position, the team member is regularly required to sit, stand, walk, speak, hear, and use hands and fingers to operate a computer, telephone, and other standard office equipment. The team member may occasionally reach, bend, or lift and carry items up to 15–25 pounds.
• Specific vision abilities required for this role include close vision and the ability to adjust focus for computer and document work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.