District Customer Service Mgr

Job-ID: 781764Category: Retail, Store OpsLocation: Bellevue, WA, United StatesSchedule: Full timePosted: 2026-10-16Closes: 2026-10-23Banner: SafewayUnion Status: Non-UnionMinimum Pay Rate: $80,170Maximum Pay Rate: $108,170Position Purpose:To teach and train store teams to effectively implement and maintain operational excellence, maximizing customer service, sales, and profits.To teach and train Front End Managers and Personnel Coordinator Bookkeepers to implement and follow through on company policies, procedures, and applications in the front end and cash office. To achieve budget goals for labor, cash variation, check expense, and supplies.Supports and assists Region Front-End Director.Key Responsibilities include, but are not limited to:Cash control for all stores within assigned districts.Teaches and trains Front End and Cash office teams to effectively implement Customer Service with store associates to include:Instills a high degree of customer awareness and service with the customer in mind.Teach and train store Front End Managers with Customer Service performance measurement tools such as Net Promoter Score (NPS) and Customer Call Center feedback (Close the Loop) to improve store service performance.Implementation of special service operational events.Teaches and trains store Front End Manager and PCB teams to implement and comply with all company policies, procedures, and applications through:Providing timely feedback and escalation problems or issues preventing execution of cash management, check acceptance, accounts receivable as well as accurate payroll reporting.Effective implementation of all Point of Sale, Self-Check Out, and Payment System operations. Review and coach labor efficiencies with store teams providing timely feedback, escalation and resolution of issues pertaining to the execution of compliance with all regulations of local, state and federal laws; controlled substance and restricted sales of liquor, tobacco, WIC, Weights and Measures. Ensures all required licensing is up to date in all stores (i.e. WIC, Lottery, Business, etc.).Supports store department team members in inventory controls (i.e. bags), disbursement of uniforms and overall control of miscellaneous item programs, Money Orders, Western Union, Lottery, Lotto, and other miscellaneous income items.Supports Store Directors and Store Department Heads in:Customer Service.Presentation and cleanliness.Sales, Labor, and Service Reporting.Training and monitoring loss.Minimization of shrink.Safety and Sanitization procedures.Plans for the transition of major Front-End programs to minimize the loss of sales dollars and customer inconvenience.Ensures that basic and proper expense management techniques are followed.Demonstrates actions and results biased towards achieving the company’s vision, values, and strategic initiatives. Assists in identifying associates with promotion potential. Fosters an empowered learning and high-performance environment.Perform all other job duties as required.Qualifications:Thefollowingarepreferred:Education Level:Bachelor’s degree in business, or related field, or equivalent work experience.Graduate of the Retail Management Certificate Program preferred.Skills and Experiences:5 years’ experience in retail store operations.Front-End Manager, Dept. Manager, or Assistant Store Director experience preferred.Front-End Operations experience.Strong communication skills.Proven supervisory skills.Proven problem diagnosis and solving.Department expertise.Leadership skills.Understanding of total store operations and P&L responsibilities.Efficient with Microsoft Office, Word, Excel, and Power Point.The salary range is $80,170 to $108,170 annually. Starting rates will vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).PHYSICAL ENVIRONMENT:Most work is performed in a temperature-controlled office or store environment.May sit for long periods of time at desk, or computer terminal.May use calculators, keyboards, telephone, and other office equipment during a normal workday.Stooping, bending, twisting, and reaching may be required in completion of job duties.Store visits involve driving from location to location, regular standing, walking, climbing stairs, and movement in and around machinery and hazardous equipment, as well as backstage receiving and production areas.TRAVELREQUIREMENTS:Travel up to 75% of time, including frequent overnight and weekend travel.Closing Date: 10/23/2025Disclaimer:The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified. The Company is committed to complying with all local, state, and federal regulations.AN EQUAL OPPORTUNITY EMPLOYERAbout the organizationPay Transparency: Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus. ​ About the company Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.Bring your flavorBuilding the future of food and well-being starts with you. Join our team and bring your best self to the table.DisclaimerThe above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.Albertsons is an Equal Opportunity EmployerThis Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 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