Systems Analyst

Systems Analyst

The Western District of New York seeks a mission-driven professional to serve as a full-time Systems Analyst within the Buffalo divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and resilience. The incumbent will provide direct administration, hands-on support and technical assistance to the court and end-users for local computer systems including networks, personal computers, portable electronic devices, and audio/visual (A/V) equipment. Additionally, this position will assist in the support, documentation, and training of several off-the-shelf software applications, major national systems, and systems developed or customized for local use. This position requires the incumbent to work on-site at the Robert H. Jackson United States Courthouse in Buffalo, New York, but will serve as part of the district-wide IT team supporting all divisional offices of the court (Buffalo and Rochester). Work will be performed in an office setting. Travel to the Rochester divisional office and other locations may be required. Occasional emergency weekend and after-hours coverage may also be required.

Representative duties include:

• Performing professional work related to the functionality and administration of application for the court's Case Management/Electronic Case Files System (CM/ECF-NextGen), as well as other national and locally developed applications.
• Performing content updates as requested to various internal and external websites.
• Addressing support calls from the information technology (IT) help desk.
• Preparing written documentation for users and IT staff that is clear and effective.
• Providing support for user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units.
• Assisting in hardware/software installs, updates, and decommissioning.
• Providing IP phone and voicemail administration and support.
• Providing courtroom A/V support which includes video conferencing, and IP telephony systems.
• Carrying a court-issued cell phone and being available to respond to customer issues.
• Training users on local and national applications.
• Performing other related duties, as assigned.

Qualification requirements include a minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Ability to travel as needed. Ability to lift and move equipment up to 50 pounds is required.

Preferred qualifications/court preferred skills include an associate degree or higher from an accredited college or university in CS, MIS, or other relevant field of study. Knowledge of and skill in using current information technology applications. Knowledge of Drupal and SharePoint Administration. Knowledge of court operations and its national applications such as CM/ECF, CEO and JMS. Knowledge of operating systems Linux, Microsoft Windows Server and iOS. Knowledge of relational databases and SQL. Skill in training and/or instructing court personnel in relevant hardware and software programs. Ability to communicate technical information effectively (orally and in writing) to IT Staff and end users. Excellent organizational, verbal, and written communication skills. Ability to work independently and/or with minimal supervision. Ability to exercise good judgment regarding proper business attire. Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements.

Progressively responsible experience that involved Linux server and database administration, perl/Java programing and SQL query building.