Sales Development Representative

Sales Coordinator

This role exists to free up our CEO's calendar for high-value sales appointments. You'll handle the groundwork that makes those appointments happen and the follow-up that helps close them. You'll be the connective tissue between our marketing presence, our outbound prospecting efforts, and our CRM.

Outbound Prospecting & Pipeline Support

• Research and build targeted prospect lists using Apollo.io
• Execute outbound email and LinkedIn sequences on behalf of the CEO
• Research and attend networking groups, conferences and events to build our network
• Log and track all prospecting activities in GlassHive and Autotask (PSA)
• Qualify inbound and outbound leads and schedule appointments for the CEO

Sales Administration

• Maintain and update CRM records with accurate, timely data
• Attend sales appointments with the CEO or engineering team
• Assist in preparing quotes, proposals, and presentation materials
• Support the RFP process by gathering information and formatting documents
• Track follow-up tasks, pipeline stages, and next steps across active opportunities

Marketing & Channel Support

• Manage and update our LinkedIn presence and other social channels with consistent, professional content
• Draft email campaigns, newsletters, and outreach sequences in GlassHive
• Coordinate vendor and partner communications to support co-marketing and lead-sharing programs
• Help maintain a consistent brand voice across all written touchpoints

What We're Looking For

• Bachelor's degree or equivalent any major considered; communications, marketing, business, or IT-adjacent fields are a plus
• Exceptional written communication skills we will evaluate this directly in the interview process
• High comfort level with technology; experience with CRM tools, email marketing platforms, LinkedIn, or automation software is a bonus
• Genuine curiosity about IT, managed services, cybersecurity, or B2B sales
• Competitive but coachable personality you want to grow and you're willing to put in the reps to get there
• Disciplined self-starter with strong organizational skills and the ability to juggle multiple priorities without dropping the ball

Nice To Have (Not Required)

• Familiarity with GlassHive, Apollo.io, or Autotask
• Prior internship, job, or project in a sales, marketing, or customer-facing role
• Exposure to IT concepts, terminology, or the MSP industry
• Experience working within EOS (Entrepreneurial Operating System)

Your Growth Path

This role is designed with upward mobility in mind. If you're disciplined, learn the business, and demonstrate the ability to build relationships, the natural next step is a transition into a full outside sales role with quota responsibility and commission earnings. We promote from within, and this position is how we develop the next generation of our sales team.

Who Are We?

Macro Connect is a Detroit-based Managed Service Provider (MSP) delivering IT services to schools, cities, and businesses. With 27 employees and an office in a renovated historic library, we're a tight-knit, high-performing team that takes our work seriously and has fun doing it.

We're growing, and we need a sharp, hungry, detail-obsessed coordinator to help us scale. This is a ground-floor opportunity to learn the technology sales world from the inside out, earn real responsibility fast, and grow into a full outside sales role if you're willing to put in the work.

How To Stand Out When You Apply

We receive a lot of applications. The ones that get our attention share three things:

• Answers to questions that are written well not a template, not AI-generated fluff. Tell us who you are and why this opportunity excites you.
• Specific examples of writing, projects, or campaigns you've worked on links, portfolios, or samples are welcome.
• Evidence of self-directed curiosity something you've learned, built, or explored on your own time that made you better.