Service Manager - Direct Hire

Service Manager

Doherty Staffing Solutions is hiring a Service Manager for a heavy equipment and machinery company in Superior, WI. In this role, youll serve as the primary technical resource for customers and field service teams while helping drive customer satisfaction, equipment performance, and service excellence. If you enjoy solving technical challenges, building customer relationships, and working in a hands-on industrial environment, this could be an excellent opportunity to advance your career.

Provide technical troubleshooting and support for customers and field service personnel

Coordinate service schedules, repair activities, and customer communications

Process warranty claims and monitor repair progress through completion

Conduct technical, operational, and maintenance training for customers, dealers, and service technicians

Collaborate with engineering, operations, sales, and product support teams to resolve issues and improve products

Interpret technical manuals, hydraulic schematics, and service documentation to support repairs

Maintain service records, training documents, and repair procedures while leading service performance discussions

Associate degree in a technical field, industry certification, or equivalent combination of education and experience

Minimum of 5 years of experience with hydraulic systems, mobile equipment, heavy equipment, machinery attachments, or related industries

Strong mechanical aptitude and advanced troubleshooting skills

Ability to read and interpret hydraulic and electrical schematics

Strong customer service, communication, presentation, and training abilities

Ability to lift up to 50 pounds and work in office, shop, and outdoor job site environments

Valid ability to travel to customer locations, training events, and service sites as needed

Proficiency with Microsoft Office and general computer applications

This company offers a comprehensive benefits package for full-time employees, including health, dental, and vision insurance, along with life insurance and short- and long-term disability coverage. Employees also receive paid time off and paid holidays, as well as access to a 401(k) retirement plan with company match, supporting both financial stability and long-term career growth.