Interstellar Arc Operator

Job Description

Job Description

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Interstellar Arc Operator is responsible for safely operating immersive attractions and VR equipment while guiding guests through interactive experiences. This role ensures equipment readiness, manages guest flow, enforces safety procedures, assists with basic troubleshooting, promotes and sells attraction tickets and Experience Passes, and delivers engaging, themed guest service. Selected candidates must complete and maintain all required attraction-specific certifications through on-the-job training.

RESPONSIBILITIES AND DUTIES:

• Guide guests through immersive environments, interactive exhibits, sensory installations, and VR-enhanced experiences while delivering themed interactions that support the Interstellar Arc storyline.
• Operate VR equipment, interactive systems, tablets, and other attraction technology in accordance with established operating procedures.
• Assist guests with the proper fitting, adjustment, use, and removal of VR headsets and related equipment.
• Inspect, clean, sanitize, charge, and organize VR equipment while maintaining cleanliness and presentation standards throughout the attraction.
• Perform basic technical troubleshooting and promptly report unresolved equipment or system issues.
• Monitor guests throughout the experience, provide assistance or redirection when necessary, and respond appropriately to signs of discomfort, motion sickness, or disorientation.
• Provide clear safety instructions, attraction information, and exceptional guest service in a professional and courteous manner.
• Manage attraction queues, guest flow, and group progression through scheduled experience zones to maintain capacity, throughput, and a positive guest experience.
• Observe guest behavior and attraction conditions to identify, prevent, and promptly report potential safety hazards.
• Respond promptly and effectively to operational interruptions , technical issues, guest concerns, and emergency situations.
• Complete required operational, safety, inspection, and incident documentation accurately and on time.
• Identify, de-escalate, and resolve guest conflicts or disturbances professionally while maintaining a positive atmosphere.
• Promote, sell, and process Interstellar Arc tickets, AREA15 Experience Passes, and other assigned products in accordance with established procedures.
• Participate in team huddles, technical updates, training, and guest-flow coordination.
• Verify tickets, reservations, and scheduled booking times and provide information about regarding Interstellar Arc and other AREA15 offerings.
• Demonstrate ART! (AREA15's service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work varied shifts, including nights, weekends, holidays, and special events.
• Perform other work-related duties as assigned.