(USA) Member Specialist

Sam's Club #6304 5805 Rockville Rd, Indianapolis, IN 46224-9120 Responsibilities Provide member service and maintain checkout area. Resolve member issues and concerns. Promote Sam's Club products and services. Provide guidance and support to members regarding self-service technology. Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follow company safety standards, procedures, and guidelines, including conducting safety sweeps. Follow proper procedures for handling merchandise. Correct and report unsafe situations to facility management. Maintain entrance areas; acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions. Locate merchandise, zone the area, arrange and organize merchandise, and assist members with transporting items. Maintain safe shopping environment. Maintain exit areas and review member receipts. Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity. Maintain paperwork, logs, and other required documentation, execute emergency response procedures, and ensure compliance with company security and safety practices. Assist with training of Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, deliver new programs rollout training, and provide continuous learning and process improvement opportunities. Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging, and organizing merchandise, and identifying shrink and damages. Respect the Individual: embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; help attract the best talent; work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity; strengthen the team by mentoring others, and recognize others’ contributions and accomplishments. Act with Integrity: maintain and promote the highest standards of integrity, ethics, and compliance, model Walmart values, hold oneself and others accountable, and support Walmart’s regenerative goals. Serve our Customers and Members: deliver results while putting the customer first; make decisions based on reliable information, balance short- and long-term priorities, and consider how work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, drive continuous improvements, be open to new technologies and skills, and support others through change. Qualifications Retail experience including operating front-end equipment (e.g., cash register) and working with mobile retail applications. Compensation The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees. Primary Location 5805 Rockville Rd, Indianapolis, IN 46224-9120, United States of America #J-18808-Ljbffr Walmart