QZ Visitor Engagement Associate

Job Title QZ Visitor Engagement Associate Location Queens Zoo Department Education Reports to Coordinator of Live Interpretation Type Temporary/Seasonal Pay rate $20 per hour Schedule 13-35 hours per week, 2-5 days per week. Shifts fall between 10 am and 5:30 pm with some variation depending on programmatic need. Must be able to work a combination of weekdays and weekends, holidays and special events. Position Summary You will work in a seasonal part‑time position for the Wildlife Conservation Society (WCS) as a valued member of the Education Department at the Queens Zoo and report to the Coordinator of Live Interpretation. You will educate thousands of zoo visitors by leading engaging activities and giving talks at exhibits throughout the zoo. Primary Responsibilities Facilitate engagement activities, utilizing interpretive techniques and the arts (singing, narration, storytelling). Facilitate public chats and narrations for small and large crowds at a variety of zoo exhibits. Learn, memorize, and perform a selection of short, engaging, theatrical sing‑alongs at various times throughout each day. Work alongside fellow Visitor Engagement Associates and volunteers to model and participate in open‑ended play with children, families, and school groups throughout the zoo. Provide visitors with a memorable and positive experience by demonstrating the best possible customer service at all times. Work closely with staff to ensure that interpretive stations and locations are well‑staffed, well‑stocked, well‑maintained, and safe for guests at all times. Teach visitors to make connections between animal exhibits, wildlife conservation, and their daily lives. Participate in the upkeep of a safe, fun, and lively learning environment for all visitors and staff by providing and accepting feedback. Assist with special early morning and evening events and other Education department programming as needed (including member events, birthday parties, and summer camp). Education Minimum: High school graduate with a strong interest and/or background in environmental science, theater, and/or education. Preferred: Pursuit of or recent completion of a college degree at the undergraduate or graduate level. Backgrounds in education, early childhood development, psychology, and/or environmental science are encouraged. A background and/or experience in the theatrical/performance arts is preferred. Other Skills and Requirements Applicants must be a minimum of 18 years of age at the time the application is submitted. Experience working with young children or groups in formal or informal learning environments. Enjoy being imaginative and connecting with nature and sharing that experience with others. Ability to remain patient, even in a busy, high‑energy environment. High level of self‑motivation; reliable, flexible, and accountable. Excellent customer service skills and a friendly, outgoing demeanor. Ability to work independently and as part of a team. Bilingual (in any language) skills are a plus. Perks Access for employees to visit WCS Zoos & Aquarium on days off with their staff ID. Courtesy guest tickets after 45 days of employment in good standing to visit WCS Zoos & Aquarium. Employee discounts on food, merchandise, and programs. #J-18808-Ljbffr Wildlife Conservation Society