Sr. Business Analyst

Business Analyst

The Business Analyst will be responsible for analyzing business processes, gathering requirements, and supporting data reporting and system implementation. The role involves working closely with business and IT teams to document workflows, improve operations, and ensure successful delivery of reporting and technology solutions. Act as a bridge between business stakeholders and technical teams to ensure clear communication, create process maps, documentation, and reporting requirements using tools like Visio and Excel.

Responsibilities:

• Champion the implementation of Florida PALM.
• Understand Agency business and data needs.
• Understanding Florida PALM functionality and comparing it to the current business practices.
• Providing recommendations to the Agency Sponsor to support Agency specific business transformation planning and decision making.
• Works closely with SME’s and the Technical Design Analyst to document and understand interfaces and data conversions that are needed to maintain business operations.
• Assisting the Agency Liaison to identify Agency resources to complete readiness activities.
• Participating in internal Change Champion meetings and engage with other agency stakeholders and liaison roles as needed.
• Monitoring change resistance and partner with Agency Liaison or Agency Sponsor to help address or manage the changes.
• Participating in monthly Readiness Touchpoint meeting between the CCN and the RC.
• Attending Florida PALM meetings as applicable.
• Sustaining agency momentum for transitioning Florida PALM.
• Working with the Agency units/Vendor Project-Delivery Team to document the gaps, missing components and additional requirements forecast due to Florida PALM.
• Performing the testing of reports and data outputs.
• Acting as one of the key business process flow testers from the agency during the system testing of the project product.
• Helping identify issues and risks, and suggest mitigation strategies and contingency.
• Documenting the bugs, following up, tracking, re-testing and confirming the required fixes are implemented for agency business processes.
• Working with the Project Team to execute the test run of reports in Pre-production environment.
• Understanding the system that includes various touch points across several functional modules/clusters of the product.
• Completing studies and learning of the new system from the data and reporting points of view.
• Working with the agency units on the implementation of new reports necessary to meet the Agency business needs that can be produced within the PALM environment.
• Working with the Agency/vendor project teams on comprehensive test plan required for the implementation of all the PALM reports.
• Working with the Agency/vendor project teams and enhance the APD data warehouse.
• Working closely with other technical support personnel (internal and external) to resolve any operational process issues.
• Following and working with the Project Manager, Change Management, Releasement Management, and Deployment process for Florida PALM.
• Acting as an effective team player and communicator.
• Communicating consistency and effectively with the Project Team.
• Helping identify issues and risks and suggest mitigation strategies and contingency plans.
• Reviewing deliverables for accuracy and completeness working with the vendor Project Team to address any deficiencies.
• Working effectively with cross-functional business units and groups with varying functional backgrounds (operational, technical, managerial, programmatic, etc.,).
• Building partnerships and collaboration between individuals and Project Teams.

Required/Preferred Skills:

• Five (5+) years of experience as an IT business analysis, operations with emphasis on IT experience across various phases of Business Development or Software Development Life Cycle (SDLC) projects.
• Five (5+) years of experience in data analysis and reports design/development.
• Experience in designing and developing reports using Smartsheet specific reporting tool.
• Experience in Reports Use-Case development.
• Experience in business analysis and development of process flows.
• Experience in database and application design.
• Experience developing technical specifications documentation.
• Experience with data migration/ ETL Tools.
• Experience working on data warehouse implementation projects.
• Experience working on high availability applications.
• Quality Assurance (QA) / testing experience.
• Experience with change management process.
• Experience working and collaborating with vendors and diverse stakeholder groups, internal, and external.