Administrative Assistant III

Salary Range: $29.58 - $42.67

SUMMARY

Harbor-UCLA Medical Center (HUMC), situated within the Los Angeles Department of Health Services system, is a vital safety-net hospital. It serves a diverse patient population facing complex social determinant of health challenges such as homelessness, immigration and language barriers, poverty, and substance use. HUMC’s emergency department is dedicated to addressing these concerns through various impactful initiatives, including a robust program focused on the treatment and referral of patients with substance use disorders.

Central to the success of these programs is the Substance Use Disorder Coordinator. This crucial role encompasses administrative support for the initiatives and extends to proactive patient outreach, aiming to foster active participation in ongoing treatment.

ESSENTIAL FUNCTIONS

• Coordinate and provide comprehensive support to substance use disorder programs at Harbor-UCLA Medical Center, its surrounding clinics, and the LA County Department of Health Services (DHS).
• Attend frequent meetings at the DHS, hospital, and clinic levels to ensure effective collaboration and communication.
• Collaborate closely with the Department of Emergency Medicine and the Medication Assisted Treatments teams, including consult services and clinics.
• Facilitate increased provider participation in substance use disorder initiatives through regular audits and constructive feedback.
• Proactively reach out to patients to discuss enrollment in treatment services and other programs addressing the social determinants of health.
• Visit clinics and hospitals as necessary to fulfill the responsibilities associated with the role. • Initiate and support research endeavors related to substance use disorders.
• Assist with various administrative tasks within the Department of Emergency Medicine.
• Embrace continuous learning by seeking out and participating in external trainings to bring new information and ideas to the program.
• Attend and actively contribute to staff meetings and training sessions as required.
• Maintain strict adherence to client confidentiality protocols.
• Demonstrate a pleasant, courteous, and tactful attitude when interacting with all contacts.
• Fulfill any additional duties assigned to support departmental programs.
• Conduct site visits to affiliated healthcare and committee partner organizations, as needed.

JOB QUALIFICATIONS

• Excellent written and verbal communication skills.
• Demonstrates a high degree of professionalism when interacting with patients and other healthcare providers.
• Ability to work independently with minimal supervision.
• Proactive and innovative approach to creating new initiatives that enhance patient care.

Education/Experience

• Experience working directly with patients with substance use disorders.
• Experience working with clients in a community health service setting.

Certificates/Licenses/Clearances

• Substance use counselor or navigator certification or other mental health or related clinical degree.
• Possession of a valid driver's license or reliable means of transportation to attend meetings at. Harbor-UCLA.
• LiveScan clearance.
• Health Screening clearance.

Other Skills, Knowledge, and Abilities

• Proficiency in Microsoft Outlook, Teams, Word, PowerPoint, and Excel.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Constantly

Handling / Fingerin g: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 25 lbs

Push/Pull: Occasionally - Up to 50 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

Emergency department bedside (walking)

Social work office (seated)

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.