Server Support Technician

Worldwide TechServices

Job Summary

The Server Support Technician is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all time, mileage, and other requirements in an accurate and timely manner
Understand all Safety policies and guidelines and works within the guidelines and policies on a daily basis
Other duties may be assigned to meet business needs
Additional requirements may exist if offer of employment is extended

Requirements

Education and Experience:

Typically requires technical school certification or equivalent and 2-5 years of relevant experience

Certifications and/or Qualifications:

Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to work overtime as required
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs.
Must be able to pass annual criminal and motor vehicle background
Must own a basic repair tool kit
Ability to pass drug screen at time of hire or as business needs require
Ability to pass agility test at date of hire or internal transfer and every 3 years thereafter
Must be part of stand-by rotation in the assigned geography as directed by manager

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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Vacancy posted 2 days ago

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