BDC Manager

West Knoxville CDJR, Knoxville, TN 37919

Full time

R113891

Dealership:L0365 West Knoxville Chrysler Dodge Jeep Ram

West Knoxville Chrysler Dodge Jeep Ram

Bring your customer service expertise, excellent communication skills, and computer knowledge to a growing team—apply today and join us on the path to success!

Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.

We are committed to Growing our Company and Growing our People!

We are one of over 300 Lithia Motors dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia Motors family, a Fortune 200 company. We are growing fast! And with growth comes opportunity. With dealerships in 24 states we can offer the right career path for you!

Responsibilities:

• Manage BDC team members

• Develop and implement a solid follow-up process and document success rate.

• Capable of balancing phone and web-based traffic while maintaining excellent customer service.

• Managing assignment of leads to the appropriate team members to optimize results

• Training team members on phone & internet communications & sales skills.

• Write routine reports and correspondence; calculate figures and amounts such as commissions and percentages.

• Other duties as assigned

Qualifications:

What You'll Bring

• Self-motivated professional with a demonstrated track record of successful team leadership and people management

• High school diploma or equivalent required; associate's or bachelor's degree preferred.

• Must have minimum two (2) + years' experience as an automotive internet/BDC manager.

• We prefer familiarity with Microsoft Word, general computer systems, and efficient data entry practices.

• Acceptable driving record and a valid driver's license in your state of residence.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!