Community Associate

39899 Balentine Drive, Suite 200, 94560 Newark, California, United States of America The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way. Opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business. A typical day at IWG You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive all throughout the morning, some ask for a changed WiFi code, others want to know if their package has arrived, and some need directions to a meeting room. You help set up projectors, charge services, email customers, manage printing and invoices, open tickets in the service portal, take coffee breaks, plan networking events, write e‑invites, print and post notices, and assist customers in arranging dining options for their meetings. Throughout the day you balance multiple tasks, ensuring accuracy of invoices and excellent customer service. About You A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast‑changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the Country you are applying within and at least 18 years old What We Offer Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 paid company holidays per calendar year (in addition to your PTO accrual) Competitive 401(k) program, with a company match Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well) A quarterly bonus plan program, plus an hourly rate of $23.26 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law. #J-18808-Ljbffr