Senior Total Loss Specialist

Job Description

Job Description

Description:

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE : to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

JOB SUMMARY: Under the direction of the Total Loss Supervisor, the Senior Total loss adjuster performs the
essential functions of the position, which includes but is not limited to duties as described below:

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The primary duties of this position are to:

• Be able to answer questions from customers concerning the claim handling process and insurance coverage.

• Handle all aspects of resolving total loss claims for both carrier retained salvage vehicles and owner retained

salvage vehicles in a cost effective manner;

• Using various resources, determine accurate total loss vehicle valuations;

• Provide customer service to insured parties, third party claimants and lienholders with regards to total loss and

salvage;

• Be able to fully understand and explain the total loss process to customers and the value of their total loss vehicles;

• Negotiate total loss settlements with customers;

• Comply with state Department of Motor Vehicle laws pertaining to the settlement of total loss vehicles (owner

retained and company retained);

• Handle the salvage on total loss vehicles including moving vehicles to storage free locations or salvage vendors

as quickly as possible;

• Send appropriate DMV forms and company required documents, review them upon return;

• Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows

Aspire General Insurance Company partner’s policies, procedure and work rules;

• Have regular and predictable punctuality and attendance;

• Assist claims department by completing special projects ;

• Assist team members on more complicated or complex losses:

• Works on and/or leads special projects as requested by management;

• Completes most work with little to no supervision:

• Other duties as assigned/requested

QUALIFICATIONS AND SKILLS:

• Must have 5+ years of Total Loss experience

• Ability to learn and understand insurance industry practices, standards and terminology preferred;

• Must be able to pass a background check;

• Related insurance industry experience a plus;

• Bilingual a plus;

• Proficient use of Word, Excel, Outlook, Web-based systems, and type 35+ wpm;

• Must have a disciplined approach to all job-related activities;

• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong

interpersonal and customer service skills.

Why Join Us?

• Be part of a collaborative, forward-thinking company that values innovation and integrity.

• Play a pivotal role in shaping our footprint as we expand into new markets.

• Competitive compensation and benefits package.

Benefits: Medical, Dental, Vision, PTO, 401k, Company Observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.