Membership Services Representative

Membership Services Representative

We're looking for welcoming and friendly candidates dedicated to creating an exceptional experience for our members and community. With two days never the same, this fast-paced environment offers a fun, team-oriented atmosphere that allows individuals like you to help advance the mission of the Y! Part-time hours allows flexibility with your busy lifestyle! Apply today!

Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: We value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: We are on a relentless quest to make our community stronger, beginning with you.

Reports to: Membership Services Director Department: Membership Classification: Part-Time, Non-Exempt Compensation: $14.00-$17.00 Hourly + Shift Premium for Nights (M-F 5pm-close) and weekends (any shift Saturday or Sunday)

Position Summary

Make a difference and transform lives in your community while working in a fast-paced, endorphin-filled atmosphere. As a Membership Services Representative at the Grand Traverse Bay YMCA, you'll build relationships and engage with members while advancing the mission of a community-oriented nonprofit. Representatives deliver excellent customer service to all members, guests and program participants.

Essential Functions

• Responds to the individual needs of members and program participants
• Provides top-tier service to members, guests, and program participants in the Y and on the phone, contributing to member retention and acquisition
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships
• Builds positive relationships with members; helps members connect with one another and the YMCA
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues

Qualifications

• At least 16 years of age
• Excellent interpersonal and problem-solving skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Previous customer service, sales or related experience
• Basic knowledge of computers
• Possess a strong understanding of the YMCA and its purpose, mission and values; demonstrates this understanding through behavior and actions that support the purpose, mission and values
• Ability to work independently and as part of a team
• Positive attitude with excellent communication skills
• Certifications required within 30 days of hire: CPR/AED and First Aid (provided by the YMCA)

Working Environment

• Must be able to lift minimum of 25 pounds
• Must have schedule flexibility including morning, nights and weekends
• Must be able to work in a fast pace environment
• Long periods of standing, walking, utilizing computer/screen time
• Ability to work in stressful situations and multi-task
• Ability to work as a team or individually

Core Competencies

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.