Medical Support Assistant (Medical Receptionist)

Medical Support Assistant (Medical Receptionist)Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionist) to support the Montana VA Health Care System, locations including:Fort Harrison VAMC – 3687 Veterans Drive, Fort Harrison, MT 59636Helena POM (non-clinical) – 2869 N Montana Ave, Helena, MT 59601Helena VA Sleep Center – 2271 Deerfield Ln, Helena, MT 59601Working hours are Mon-Fri, 8am-4:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.ResponsibilitiesScheduling and coordinating appointments per VHA Directives 1230 and 1232Using VA systems: VistA, CPRS, CTM, HSRM, PPMS, EPSI, Cisco Call Center, etc.Validating and updating patient demographic informationProcessing community care consults and integrating records into CPRS/VistAAnswering and responding to phone calls professionally and promptlyPerforming appointment tracking, pre/post appointment contactsProviding customer service to patients, families, VA staff, and providersSupporting patient aligned care teams and VetLink check-in systemsMonitoring and resolving scheduling issues and patient communicationsEnsuring compliance with VA scheduling policies and performance standardsParticipating in team huddles and maintaining efficient workflowHandling correspondence and updating no-shows and clinic statusCompleting mandatory scheduling and compliance trainingMaintaining privacy, HIPAA, and IT security standardsParticipating in quality assurance and performance monitoringQualificationsCitizen of the United States of America.High school diploma or GED.Ability to speak clearly, hear and write English.Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.No health restrictions affecting job performance.Basic medical terminologyMinimum 6 months of customer service experience.No sponsorship availableAll candidates must be able to:Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shiftLift up to 50 lbs from floor to waistLift up to 20 lbsCarry up to 40 lbs a reasonable distancePush/pull with 30 lbs of forceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.