General Manager

Job Title: General Manager

About Us:

WorldSprings is a premier outdoor wellness destination inspired by the world's most renowned natural hot springs. Featuring dozens of mineral-infused pools, family and adults-only soaking experiences, cold plunge pools, barrel saunas, spa services, food and beverage offerings, and private cabanas, WorldSprings delivers an immersive social wellness experience unlike any other.

Owned by Off Road Capital Partners, WorldSprings is rapidly expanding across the United States following the successful opening of its flagship location in Dallas, Texas. We are seeking an exceptional General Manager to lead the Dallas location, driving operational excellence, financial performance, guest satisfaction, and team development while serving as a key leader within our growing organization.

Compensation: Competitive salary, based on experience, plus bonus potential and equity opportunity

Location: Dallas Metro Area (The Colony, Texas)

Reports To: Chief Executive Officer / Executive Leadership Team

Job Summary:

We are seeking an accomplished, results-driven General Manager to oversee all aspects of operations for the WorldSprings Dallas location. This executive leadership role is responsible for ensuring exceptional guest experiences, maximizing financial performance, leading a high-performing leadership team, and maintaining operational excellence across every department.

The General Manager will oversee approximately 200-250 team members while fostering a culture of accountability, innovation, guest service, and continuous improvement. This individual will also serve as the primary ambassador for WorldSprings within the local community while partnering closely with the executive leadership team to support company growth and strategic initiatives.

Key Responsibilities:

Operations Leadership

• Provide strategic leadership and oversight for all daily operations of the facility.
• Ensure exceptional execution across all departments including Guest Services, Food & Beverage, Spa & Wellness, Retail, Maintenance, Housekeeping, Safety, Finance, Human Resources, and Sales.
• Drive operational excellence while continuously identifying opportunities to improve efficiency, service, and profitability.
• Conduct regular facility inspections to maintain cleanliness, presentation, safety, and operational standards.
• Develop and maintain operational procedures, service standards, and best practices.

Financial Management

• Maintain full accountability for property financial performance, including revenue growth, profitability, labor management, operating expenses, and capital expenditures.
• Develop annual budgets and financial forecasts while monitoring key performance indicators.
• Analyze business trends and implement operational strategies that improve profitability and guest satisfaction.
• Partner with executive leadership to achieve revenue, EBITDA, and company performance goals.

Leadership & Team Development

• Recruit, hire, develop, coach, and retain an exceptional leadership team.
• Foster a culture centered around accountability, teamwork, professionalism, and WorldSprings' core values.
• Conduct regular performance evaluations and provide coaching that supports employee growth and succession planning.
• Lead by example while creating a highly engaged and service-oriented workplace culture.

Guest Experience

• Ensure every guest receives an exceptional, memorable experience.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Develop initiatives that improve guest satisfaction, membership retention, and repeat visitation.
• Collaborate with Marketing and Guest Experience teams to ensure operational execution aligns with brand standards and marketing initiatives.

Community & Business Development

• Serve as the face of WorldSprings within the local community.
• Build strong relationships with local businesses, community organizations, tourism partners, city officials, and neighboring businesses.
• Represent the company professionally during community events and partnership opportunities.
• Support membership growth through community engagement and strategic partnerships.

Spa, Wellness & Programming

• Partner with Spa & Wellness leadership to deliver innovative wellness programming and experiences.
• Ensure services align with brand standards and support membership growth.
• Evaluate guest feedback and industry trends to continually enhance offerings.

Technology & Operational Systems

• Collaborate with corporate technology teams to ensure optimal performance of POS systems, reservation platforms, mobile ordering, online booking, and operational technology.
• Leverage operational reporting and analytics to improve business performance.

Safety Responsibilities:

Operational Safety

• Ensure compliance with all federal, state, and local health and safety regulations.
• Maintain a safe environment for guests and team members through consistent operational oversight.
• Promote a culture where safety remains a daily priority.

Risk Management

• Partner with Human Resources and department leaders to investigate and manage guest and employee incidents.
• Ensure timely reporting and documentation of all incidents.
• Implement corrective actions to minimize future risk.

Facility Inspections

• Conduct regular inspections of pools, equipment, spa areas, food service operations, and public spaces.
• Ensure all safety equipment, emergency systems, and signage remain fully operational.
• Maintain compliance with all licensing and regulatory requirements.

Emergency Preparedness

• Ensure managers and team members receive ongoing emergency response training.
• Coordinate emergency preparedness drills and evaluate response effectiveness.
• Maintain business continuity plans for operational disruptions.

Key Qualifications:

Experience

• Minimum 10 years of progressive leadership experience within hospitality, entertainment, attractions, wellness, recreation, fitness, resorts, water parks, or similar industries.
• Minimum 5 years of General Manager or senior operational leadership experience managing large teams and multi-department operations.
• Demonstrated experience managing full profit and loss responsibility for high-volume operations.
• Proven success leading large-scale guest-focused businesses with annual revenues exceeding $10 million preferred.

Skills

• Exceptional leadership and people development skills.
• Strong financial acumen with experience managing budgets, forecasting, and operational reporting.
• Excellent organizational and project management abilities.
• Outstanding decision-making and problem-solving skills.
• Ability to balance strategic thinking with hands-on operational leadership.
• High level of emotional intelligence and relationship-building skills.

Communication

• Excellent verbal, written, and presentation skills.
• Ability to communicate effectively with executives, employees, guests, community leaders, and business partners.
• Comfortable presenting operational performance and business results to executive leadership and Board members.

Other

• Ability to thrive in a fast-paced, evolving, high-growth environment.
• Willingness to work evenings, weekends, and holidays as business needs require.
• Ability to travel occasionally for leadership meetings, training, and company initiatives.

Preferred Qualifications:

• Experience opening or leading new hospitality or entertainment facilities.
• Experience within wellness, luxury hospitality, destination resorts, or experiential entertainment.
• Knowledge of hospitality technology platforms, POS systems, membership programs, and reservation software.
• Bachelor’s degree in business administration, hospitality management, or related field preferred.

Core Leadership Competencies:

• Ownership & Accountability
• Strategic Thinking
• Operational Excellence
• Financial Acumen
• Team Leadership & Talent Development
• Guest-Centric Mindset
• Collaboration & Influence
• Effective Communication
• Innovation & Continuous Improvement
• Entrepreneurial Mindset
• Integrity & Professionalism

Direct Reports:

• Director of Guest Services & Retail
• Director of Food & Beverage
• Director of Human Resources
• Director of Facilities & Maintenance
• Director of Finance / Controller
• Spa & Wellness Manager
• Sales & Membership Manager
• Marketing (as applicable)
• Administrative Support

What We Offer:

• Competitive executive compensation package.
• Annual performance bonus opportunity.
• Equity participation opportunity.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• 401(k) retirement plan.
• Paid time off and company holidays.
• Professional development and leadership growth opportunities.
• Opportunity to help shape one of the fastest-growing wellness brands in the country.

Work Location:

This position is based in Dallas Metro (The Colony), Texas.

If you are a visionary leader with a passion for hospitality, operational excellence, team development, and delivering exceptional guest experiences, we invite you to join WorldSprings and help lead the continued growth of an innovative and rapidly expanding wellness brand.

Job Type: Full-time

Pay: Competitive, based on experience

Benefits:

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Paid Time Off
• Annual Bonus Potential
• Equity Participation Opportunity