Assistant General Manager

Description:
TOCA Social is the world's first dining and entertainment experience with a soccer twist, set to change the game. With venues already operating globally, we are expanding rapidly, with new locations opening in the coming years. Our Dallas venue at Grandscape is the next step in our exciting growth journey, and we're looking for passionate leaders to help us deliver extraordinary experiences for our guests.


At TOCA Social, Everybody Plays! No need to be a soccer expert-our focus is on creating an electric atmosphere where leadership, passion, and creativity shine. If you're a natural leader who loves inspiring teams, delivering extraordinary experiences, and being part of something innovative, you'll thrive here.


Job Overview

At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the center of everything we do! As the Deputy General Manager, you will play a pivotal role in supporting the General Manager and leading the venue's operations.In this role, you'll collaborate with venue leaders to build strong teams through effective hiring, training, scheduling, and fostering team engagement. You will be responsible for overseeing all operational activities, ensuring flawless execution of processes and standards, and driving financial performance. You will also help build relationships within the community and elevate the TOCA Social brand. The ideal candidate will bring previous experience from hospitality or competitive socializing venues and demonstrate the ability to lead with the 51% attributes that define our culture: teamwork, passion, and excellence.


Location: TOCA Social Dallas/Grandscape, Texas


Reports to: General Manager


Role Scope & Responsibilities:

The Deputy General Manager is vital in delivering successful teammate and guest experiences in the world's first interactive dining, socializing and soccer venue. Your responsibilities will include, but are not limited to:

• Recruit, coach, and develop a strong team of culture and guest obsessed teammates.
• Working closely with your venue leaders and the People Team on people initiatives; ensuring teammate morale, engagement and culture is at the forefront of your decision-making
• Ability to lead a diverse and dynamic team to anticipate and exceed the needs of our Guests
• Work closely with our Global Talent & Development Partner to coach and develop Teammates to reach their full potential and growth within TOCA Social
• Deliver on business KPIs by driving revenue and managing cost with an 'Own It' philosophy at the core
• Exceptional ability to communicate fast-pace changes with operational needs, while bringing people along with you
• Fostering strong relationships with all teammates, support team and guests
• Ability to resolve service issues with grace and empathy, focus on always finding the best outcome for our guests
• Provide a safe and high-quality working environment for our teammates and our 300,000+ annual guests
• Grow teammate engagement within your venue and connect with other venues with a development mindset
• Ensure guests receive outstanding service quality and hospitality standards to exceed service expectations
• Being the subject matter expert for teammate support while in the venue on shift.
• Manage Teammates and leaders with excellent communication skills (written & verbal)
• Creating a 'Greatest Of All Time' or GOAT team culture and empowering Teammates to surpass Guest expectations
• Work with leaders to ensure accurate scheduling of teammates while anticipating seasonal labor changes
• Lead from the front to create a best in class guest experience and supporting teammates in following consistent steps of service.
• Ensure training and compliance in alignment with health and safety standards
• Have a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed while having a warm and friendly disposition.
• Complete preventative maintenance inspections, including daily walk-throughs to inspect and escalate improvements
• Ability to resolve issues with grace and empathy, focus on always finding the best outcome for all guests

Qualifications & Experience :

• 5+ years experience as Assistant General Manager level or similar in a Hospitality or high volume social environment
• An individual with a proven record of leading and managing a large team, including a leadership team
• A proven track record of delivering against key KPIs
• A people-focused leader who is naturally empathetic with a strong emotional intelligence
• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast-paced environment
• Passionate about delivering top-quality experiences with a teammate and guest-first attitude
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
• Ability to work flexible hours each week including evenings, weekends and holidays
• TABC (Texas Alcoholic Beverage Commission) Certification - Required
• Food Handler Certification (Texas Department of State Health Services) - Required
• ServSafe Food Protection Manager Certification - Preferred but not essential
• First Aid & CPR Certification - Preferred but not essential
• Fire Safety Training - Preferred but not essential

Benefits:


You'll have full access to our TOCA benefits, which includes (but is not limited to!):

• Competitive salary
• Benefits Package
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal while on shift
• Local retail & hospitality discounts!
• Teammate Assistance Program
• Great progression opportunities as we expand!

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing reasonable accommodations for individuals with disabilities during the application and hiring process. If you require an accommodation, please contact View email address on click.appcast.io. TOCA Social participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.