Registered Nurse (RN) - Triage Specialist - Conduit Health Partners

RN Triage Specialist

The RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.

The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiatives.

Please note the following details prior to apply:

• This position REQUIRES an active Compact RN license.
• This position REQUIRES a HIPAA compliance at home workspace. (Secure physical areas with a lock on door to office space and ensuring screens are not visible to unauthorized individuals.)
• This position REQUIRES home office space equipped highspeed internet of 100mbps download speed and 20mbps upload speed. If your current internet does not meet expectations, we will ask that you upgrade prior to your interview. You will need the speeds to be able to participate in the job shadowing, during the last 30 minutes of the one hour and fifteen-minute interview.
• This position REQUIRES a secondary workspace with access to highspeed internet private access, within :30 minutes of their home office.
• 4 Week Orientation/Training schedule is Monday thru Thursday 8:00am ET - 4:30pm ET.

We offer opportunities across all shifts - days, afternoon/evenings, and nights - with full-time and on occasionally part-time and PRN positions. Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement.

There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered.

Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures.

*Hours subject to change based on need of operations

Essential Job Functions

• Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows.
• Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication.
• Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows.
• Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.
• Participates in process improvement, professional development, peer development and peer review.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse.

Licensing/Certification

• RN license required in applicable state(s).
• Multistate/Compact RN Licensure required.

Education

• ADN or Diploma Nursing required.
• BSN preferred.

Work Experience

• 1 year of acute care nursing experience required. Triage experience preferred.

Training

• EPIC Electronic Health Record (preferred)

IT Requirements

• Minimum internet speed of primary and secondary work locations is:
• Download speed of 100Mpbs
• Upload speed of 20Mbps

Office Setting

• Must have a designated workspace with a locked door, per HIPAA regulations.
• Associates are encouraged to also identify a secondary work location, meeting HIPAA regulations in case of power outages as well.

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May have periods of constant interruptions.
• Required to car travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.

Skills

• Inform medical professionals regarding patient conditions and care.
• Assessment of condition via telephone or video.
• Attention to detail.
• Critical thinking.
• Communication.
• Teamwork.
• Conflict resolution.
• Active listening.
• Relationship building.
• Agility and adaptability.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.