Dispatcher

Job Description

Job Description

Dispatcher Location: Kodak, TN Industry: Plumbing / Heating & Air Position Overview

We are seeking a highly organized and customer-focused Dispatcher to join our team. In this role, you will act as the central communication hub between customers and field technicians—ensuring service calls are scheduled efficiently, routes are optimized, and customers receive timely, professional support.

This is a fast-paced position that requires strong multitasking skills, attention to detail, and the ability to think quickly while keeping operations running smoothly.

• Answer inbound calls with professionalism and a customer-first approach
• Serve as the primary point of contact between customers and technicians
• Schedule and dispatch service calls using efficient routing and prioritization
• Create, update, and manage service orders with a high level of accuracy
• Adjust schedules in real time to respond to changing service demands
• Resolve scheduling conflicts, customer concerns, and service issues effectively
• Monitor job progress and proactively follow up to ensure timely completion and customer satisfaction
• Maintain accurate records of calls, service orders, and schedules
• Make outbound calls to confirm appointments and provide status updates
• Collaborate with operations and leadership to improve workflow and efficiency
• Utilize CRM and scheduling systems to manage and track daily activity

• Experience in dispatching or customer service, preferably in a service-based environment
• Strong communication skills with a professional and confident phone presence
• Ability to manage multiple priorities in a fast-paced setting
• Excellent organizational skills and attention to detail
• Strong problem-solving abilities with a focus on quick resolution
• Proficiency with computers, CRM systems, and scheduling tools
• Ability to learn new systems and processes quickly
• Team-oriented mindset with a focus on collaboration and customer satisfaction

• High school diploma or equivalent required
• Previous dispatching, scheduling, or call center experience preferred
• Familiarity with home services (HVAC, plumbing, electrical) is a plus
• Experience with scheduling software (ServiceTitan preferred) is a plus
• Comfortable handling both inbound and outbound calls

This is an office-based role where you will spend the majority of your time on the phone and working on a computer. You will coordinate closely with field technicians and internal teams while managing a steady volume of service calls in a structured, team-oriented environment.

This is a Contract to Hire position based out of Kodak, TN.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Kodak,TN.

This position is anticipated to close on Jun 19, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.