Solution Engineer, Amazon Connect

Solution Engineer – Amazon Connect & Salesforce NeuraFlash, part of Accenture, is looking for a Solution Engineer to drive pre‑sales for Amazon Connect and Salesforce solutions. You will demonstrate solutions, lead discovery sessions, and create compelling proposals. Key Responsibilities Demonstrate Amazon, Salesforce, and NeuraFlash products to customers Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for large‑scale Amazon Connect and transformation projects Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a consulting partner Create and modify proposals (SOWs) and respond to RFPs working alongside the delivery team Maintain Salesforce lead management, pipeline, and forecasting Liaise between sales and the technical team to improve efficiency in customer responses and product improvements Learn about Salesforce, Einstein, and our AI products; provide recommendations to customers on leveraging these solutions Collaborate closely with delivery on project scope & estimates and execute the pre‑sales process to the highest degree Provide customer feedback and solutions to product management to continue advancing our portfolio of AppExchange products Ensure the highest possible level of customer experience Drive innovation in Amazon, Salesforce capabilities, and AI in partnership with NeuraFlash’s Amazon Connect and AI teams Required Qualifications 2–3 years of experience selling CRM solutions/services, preferably within Amazon Connect 2–3 years in customer‑facing roles, with a preference for Pre‑Sales or Solution Engineering experience B.S. in Computer Science, Mathematics, Engineering, or a related technical degree or equivalent experience Preferred Skills 2–3 years in a consulting role Expert understanding of contact center telephony solutions Solid understanding of the Salesforce Service Cloud platform & architecture Strong interest in learning rapidly in the AI space Strong customer‑facing skills Attention to detail and excellent communication skills Team player Passion to succeed and drive the company forward Benefits & Working Style Remote and in‑person options across Massachusetts, regional hubs, or fully remote for the majority of the team Travel commitment of up to 25% Flexible work‑life balance with a trust‑based culture that values outcome over hours Collaborative environment with open feedback, town‑hall meetings, and executive engagement Culture of celebration with informal events and team bonding activities #J-18808-Ljbffr NeuraFlash