Digital Capabilities Operationalization Lead

Job Description

Job Description

As a Digital Capabilities Operationalization Lead you will act as a leader for your team by facilitating clear communication to management and to the team. You will drive the planning, execution and closure of deliverables that involves marketers, strategy leads, execution leads and testing leads.

 

Our Digital Capabilities Operationalization Leads are open, approachable, and collaborative, and enjoy working with passionate people. They embrace agility as a practice and foster an environment where teams can rapidly respond to change.

 

In this role, you will help teams deliver outcomes by removing obstacles, improving ways of working, and enabling clear communication across stakeholders. You will proactively identify risks and dependencies, drive alignment on priorities, and support continuous improvement to help the team consistently meet its goals.

 

You will also play a key role in enabling automation and AI-related initiatives – helping teams identify opportunities to streamline processes, reduce manual effort, and improve reliability through automation. You will support the adoption and delivery of AI-enabled capabilities by coordinating cross-functional efforts, ensuring appropriate governance and controls, and helping teams integrate these initiatives into their delivery plans.

 

Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences, and perspectives. We support teamwork, thinking big, and taking risks in a blame-free environment. We promote self-direction to work on relevant projects, while building an environment that provides the support and mentorship needed to learn and grow. We’re excited to see what you will bring to our team.

 

Job Responsibilities:

• Partner with functional managers and strategy owners to align delivery objectives, release goals, scope, and dependencies.
• Own end-to-end delivery of digital owned-channel releases and deployments (plan, execute, validate, and follow up).
• Lead project/campaign execution, monitoring, and control using Agile principles.
• Manage planned/unplanned change, risks, issues, and dependencies to improve predictability and speed to delivery.
• Coordinate internal and external stakeholders to maintain transparency, manage expectations, and address needs.
• Adapt to shifting senior-leadership priorities while minimizing disruption and maintaining productivity.
• Lead change management for releases and process improvements (adoption, communications, readiness, and training/enablement).
• Build deep process and SME knowledge to remove impediments and support timely risk/issue resolution.
• Produce clear status reporting and metrics; use insights to drive action, improve throughput, and support decisions.
• Champion automation and AI-enabled improvements to reduce manual effort and improve quality and reliability.
• Maintain release governance and compliance (tollgates/checkpoints, deliverables, release calendar accuracy, and audit readiness) while fostering a collaborative, continuously improving, growth-mindset team.

 

Required qualifications, capabilities and skills:

• Bachelor’s degree (or equivalent experience)
• Strong understanding of Agile values and principles; demonstrated ability to apply Agile practices to drive predictable delivery in fast-paced, complex environments.
• Experience managing end-to-end delivery and releases/deployments with a strong focus on execution, risk/issue management, and stakeholder alignment.
• Familiarity with marketing channel delivery and campaign management concepts and workflows.
• Proven stakeholder management skills, with the ability to communicate clearly and influence across technical and non-technical audiences, including senior leadership.
• Demonstrated ability to lead change management for releases and process improvements, including communications, readiness, adoption, and enablement.
• Strong analytical and reporting capabilities, including defining, tracking, and communicating meaningful delivery metrics and status.
• Highly organized and detail-oriented; ability to multitask, prioritize, and adapt quickly to changing requirements.
• Strong aptitude for learning new tools and processes; advanced working knowledge of Microsoft Office (Excel, Word, PowerPoint, Visio) and SharePoint.
• Excellent interpersonal skills and a collaborative, proactive approach to problem-solving.
• Demonstrated ability to influence and enable teams (formal or informal leadership), including coaching, mentoring, and driving alignment and accountability without direct authority.

 

Preferred qualifications, capabilities and skills:

• Experience identifying and driving automation opportunities and/or supporting AI-enabled initiatives that improve workflow efficiency, quality, or reliability.
• Experience presenting to clients, executives, or decision-makers to align on priorities and gain buy-in for delivery plans and improvements.
• Degree in Information Systems, Business, Marketing, or a related field.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.