Contact Center Supervisor

Region Rover Supervisor - Full Time Primary Location: Santa Fe, NM Wage: $21.70/HR Responsibilities Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations. Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions. Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates. In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. Prepares, files, and submits various reports as required. Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. Travel and cover sites in all of Region II: Taos, Raton, Santa Rosa, Las Vegas, Espanola, Santa Fe, and Tucumcari. May perform the duties of a Security Officer in accord with post orders and company policy. Basic Requirements 18 years of age or older. High School Diploma, GED, or ability to complete the GED program within 6 months. Above average computer/technology skills required. Impeccable customer service and team leadership skills required. Must be able to remain calm and professional in stressful situations. Must have great attention to detail and remain vigilant throughout shift. Must be able to respond to emergencies with rapid/effective judgment and use appropriate escalation. All candidates must be willing to participate in the Company’s pre‑employment screening process, including drug screen and background investigation. At least 6 months of experience. Must be based in Santa Fe. Must have a NM DL and reliable transportation. Benefits Medical, Dental, Vision & 401K options. Life, AD&D, and Disability Insurance. Virtual Medical Appointments with Telemedicine. Paid Time Off, free uniforms, paid training, and paid weekly. Employee Assistance Program. DailyPay Access Program. Discounts on childcare, pet care, vehicles, cell phones, travel, and more. EOE/M/F/Vet/Disabilities #J-18808-Ljbffr