Customer Service Representative

Customer Service Representative Location: Downers Grove, Illinois Reports To: Customer Care Director Key Accountabilities Manage assigned key accounts and/or market segment activity, including order, quotation, conflict resolution, order entry, assistance in contract and account program administration, and coordination of Production Readiness reviews. Address and resolve customer inquiries and complaints regarding products, services, billing, etc., to maintain customer goodwill. Maintain accurate customer contact base and critical communication files for assigned accounts. Develop a high knowledge base of our products. Meet and exceed customer satisfaction goals. Develop a high level of understanding of the ERP system. Job Requirements Must be a U.S. Person with permanent residence (U.S. citizen or Green Card holder). 2‑year technical college education and relevant experience or a bachelor’s degree in Business or Engineering preferred. 2+ years of customer interface experience within engineered products preferred. Proficient in Microsoft Office suite and basic internet searching. Customer‑focused mindset. Self‑starter with creative thinking. Excellent verbal and written communication skills. Excellent interpersonal skills. Benefits Medical, Dental, Vision and Prescription Drug Coverage. Spending accounts (HSA, Health Care FSA and Dependent Care FSA). Paid Time Off and Holidays. 401(k) Retirement Plan with Matching Employer Contributions. Life and Accidental Death & Dismemberment (AD&D) Insurance. Paid Leaves. Tuition Assistance. Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce and is dedicated to building a team that represents diverse backgrounds, perspectives, and skills. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail View email address on click.appcast.io. #J-18808-Ljbffr