Service Manager

Service Manager (Liquid Cooling Projects)

Location: Austin or remote in the US

Key Responsibilities

1. Project Lifecycle Management

• Take full ownership of liquid cooling projects throughout the entire project lifecycle, including planning, milestone management, risk control, execution, and customer acceptance.
• Coordinate with customers, internal teams, contractors, and third-party service partners to ensure successful project delivery.
• Manage project schedules, quality standards, resource allocation, and change requests.
• Ensure projects are completed on time, within budget, and in accordance with quality requirements.

2. Customer & Service Provider Management

• Serve as the primary operational point of contact for customers throughout the project and service lifecycle.
• Manage third-party service providers to ensure onsite services are delivered in compliance with company standards and customer requirements.
• Monitor service provider performance, including response time, service quality, documentation accuracy, and issue resolution effectiveness.
• Coordinate among customers, service partners, and engineering teams to resolve onsite technical and operational issues.

3. Service Operations Improvement

• Support a smooth transition from project delivery to after-sales service operations.
• Improve service processes, documentation systems, reporting mechanisms, and operational workflows.
• Provide field feedback to engineering and product teams and drive continuous improvement initiatives.

Qualifications

Required

• Minimum 3 years of experience in project management, service operations, field operations, or technical project management.
• Hands-on experience with commissioning, installation, and customer acceptance of liquid cooling equipment in data center environments.
• Proven ability to manage customer relationships, vendor coordination, and cross-functional collaboration.
• Strong communication, stakeholder management, and problem-solving skills.

Preferred

• Experience managing third-party service providers and external contractors.
• OSHA 30-Hour Certification or other relevant safety training certifications is highly preferred.