Outbound Supervisor

OUTBOUND SUPERVISOR

Full Time

Austin Office, Austin, TX, US

Work Location - 100 Michael Angelo Way, Suite 300, Austin, Texas 78728

Salary Range: $27.00 (USD) Hourly

MUST BE ABLE TO SPEAK READ AND WRITE ENGLISH

Outbound Supervisor

Job Description
Shop LC is currently hiring for an Outbound Supervisor. The Outbound Supervisor will oversee the daily operations of the outbound department, ensuring the timely, accurate, and efficient processing of customer orders through picking, packing, staging, and shipping functions. This position is responsible for leading a team of associates, maintaining productivity standards, and supporting a safe and positive work environment. The Outbound Supervisor will report directly to the Warehouse Manager.

JOB RESPONSABILITIES

• Delivery of one-to-one (1:1) meetings and preparation and delivery of mid-year and year-end performance evaluations.
• Supervise and direct outbound warehouse operations, including picking, packing, staging, and shipping activities.
• Maintain department standards for productivity, accuracy, quality, and customer satisfaction.
• Plan and distribute daily workloads to outbound associates to meet shipping deadlines.
• Monitor order flow and shipping priorities to ensure on-time customer deliveries.
• Identify operational bottlenecks and implement corrective actions to improve efficiency.
• Train, coach, and develop team members on warehouse procedures, safety standards, and performance expectations.
• Ensure accurate order fulfillment and compliance with company quality standards.
• Monitor labor utilization and staffing needs to support business demands.
• Partner with Inventory Control, Receiving, and other departments to resolve shipping discrepancies.
• Enforce company safety policies and maintain a safe working environment.
• Conduct routine audits to ensure compliance with shipping procedures and operational standards.
• Perform required administrative tasks, including reporting, attendance tracking, and productivity monitoring.
• Assist with troubleshooting warehouse systems, equipment, and process-related issues.
• Promote continuous improvement initiatives and identify opportunities to enhance outbound operations.
• Perform as a cooperative team member in all aspects of warehouse operations.
• Comply with company policies and procedures.
• All other duties assigned by manager.

SKILLS OR EXPERIENCE

• Three or more years of warehouse, distribution, or fulfillment experience, with at least one year in a leadership or supervisory role.
• Knowledge of outbound shipping operations, order fulfillment processes, and inventory control practices.
• Strong leadership skills with the ability to motivate, coach, and develop employees.
• Experience managing productivity, quality, and performance metrics in a fast-paced environment.
• Strong verbal and written communication skills with the ability to communicate effectively across all levels of the organization.
• Intermediate experience with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience using Warehouse Management Systems (WMS) and shipping software.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to prioritize multiple tasks and adapt to changing business needs.
• Demonstrated commitment to safety, quality, and operational excellence.
• Personable, enthusiastic, ambitious, team-oriented, and able to lead by example.
• An ambassador of our Core Values: Teamwork, Honesty, Commitment, Passion, and Positive Attitude.

PHYSICAL REQUIREMENTS

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
• Moving self indifferent positions to accomplish tasks in various environments, including tight and confined spaces.
• Remaining a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one work area to another.
• Adjusting or moving objects up to 40 pounds in all directions.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Operating warehouse equipment and/or power tools.
• Working in varying warehouse temperatures and conditions.

ABOUT SHOP LC

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 5 Employees. Our products are sold through TV in over 80 Million homes through live 24/7 broadcasts, our website, Apps, Marketplaces, and through social media.

We are the US retailing unit and a subsidiary of Vaibhav Global Limited (VGL), a well-established and vertically integrated company, founded in India 35 years ago.


The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all 3 businesses ship out approximately 50,000 products to their customers in the US, UK, and Germany every day. In addition, VGL Group operates offices globally in India, China, Indonesia, and Thailand.

We believe in supporting our community and protecting the environment with the purpose of Delivering Joy. Our service to the community is run through our Your Purchase Feeds... program where we donate one nutritious meal for each item sold to school children in India, the US and the UK.


Your Purchase Feeds... has provided over 40 million meals to date, and our mission is to distribute one million meals every day to children in need by 2031. We believe that Your Purchase Feeds... provides more than just a meal: it feeds the hearts, minds, and futures of children.

We are also committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2032. Our offices in India function on solar power, and each business unit is working towards getting a LEEDS certification.


We live by and are inspired by our core values of Teamwork, Honesty, Commitment, Passion, and Positive Attitude, which form the basis of every decision we make.