Service Desk Technician

Service Desk Technician

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

• Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
• Answers queries by email, telephone, and instant messaging
• Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
• Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
• Records all work accomplished using the Jira Service Management application.
• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
• Routes calls to product line, application, or system support specialists.
• Alerts management to recurring problems and patterns of problems.
• Maintains ownership of incidents from end-to-end.

WHAT YOU'LL NEED TO SUCCEED:

• Positive customer service attitude.
• Detailed technical problem-solving approach.
• Excellent interpersonal communications skills.
• Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.
• Ability to move between work sites as required.
• Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations - preferably, Space Force.
• AA/AS, 3+ years' experience or related experience
• Ability to obtain an Interim Secret Clearance within 3 months of hire
• Secret Security Clearance preferred
• Information Assurance Level II Certification (Security+)
• Location: Onsite at LAAFB (Los Angeles, CA)
• Travel: Up to 10%

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

The likely hourly rate for this position is between $27.20 - $36.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA CA El Segundo Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans