Store Manager

WHY MILLCRAFT

At Millcraft, we're more than a business, we're a family. For over 100 years, we've been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Come join us and be part of something truly special.

THE DIFFERENCE YOU WILL MAKE

The Store Manager oversees the daily operations, business development, sales, and gross profit growth of the store. Responsibilities include engaging with end-user and commercial printing customers, managing a small team, maintaining an appealing store image, and fostering a secure environment.

CORE FUNCTIONS OF THIS ROLE

• Assume full responsibility for ensuring smooth operations and adequate staffing throughout the day to deliver top-notch service to customers
• Efficiently manage customer requests for quotations, orders, changes, cancellations, and lead times via -in person sales, telephone, email, and ecommerce.
• Cultivate and maintain strong customer relationships, serving as the primary representative of Millcraft in customer interactions
• Utilize our ERP system (Microsoft Dynamics 365) to enter daily orders, with priority given to same-day and next-day deliveries, and access customer static and order information
• Conduct sales calls to current and potential customers, executing sales and marketing strategies to meet or exceed company growth objectives
• Identify key target customers and monitor progress through metrics, managing key account relationships, providing solutions, and driving customer retention and growth
• Coordinate with Supply Chain management and vendors to order and maintain appropriate inventory levels
• Support Accounts Receivable and Credit activities, including reviewing the open account aging report, addressing credit-hold issues, and accepting payments, including periodic deposits and providing banking details as needed in collaboration with Finance/Accounting
• Execute proper utilization of CRM and customer communication.
• Capable of using MHE (Material Handling Equipment)
• Coordinate with store personnel and external sources to ensure efficient movement of paper to customers
• Recruit, train, develop, evaluate, schedule, and retain store personnel, managing time and attendance using ADP's Time and Attendance system
• Ensure compliance with all company procedures and practices
• Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
• Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
• Demonstrate the Millcraft Core Values ( Family, Responsible, Passion, Deliver, Aspire and FUN ) in day-to-day work and interactions
• Other duties as needed for the business.

WHAT YOU'LL NEED TO SUCCEED

• Entrepreneurial Mindset: You possess a strategic and proactive approach to business, treating the store as if it were your own. Your focus is on driving growth and excellence to exceed customer expectations and foster a positive work environment for the store team
• Commitment to Customer Service: You prioritize exceptional customer service, recognizing its critical importance in building lasting relationships and enhancing the overall shopping experience
• Technical Proficiency: You demonstrate proficiency in utilizing technology, including familiarity with Internet applications and the Microsoft Office Suite, particularly Outlook, Word, PowerBi and Excel. Experience with Microsoft Dynamics 365 is highly advantageous
• Organizational Skills: Your strong organizational abilities are evident in your ability to maintain a clean, secure, and well-structured store environment. You ensure that every aspect of the store, from layout to warehouse operations, reflects a commitment to orderliness and safety
• Physical Capability: You have the physical strength and stamina to lift and move objects weighing at least 75lbs, ensuring that you can effectively manage tasks that require physical exertion
• 4-year degree in a field including business, marketing or communications is preferred
• 3-5 years of managerial or supervisory experience in a retail/wholesale sales and service environment
• Paper (terminology and grades), packaging, wide format, janitorial and office supply experience is highly beneficial and preferred
• Ensure compliance with safety and company procedures, and actively embody our core values in every interaction and responsibility. (Include in all JD's)

WHAT WINNING LOOKS LIKE

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.


PHYSICAL REQUIREMENTS:

• Ability to lift items that weigh a minimum of 50lbs regularly
• Ability to stand for long periods of time
• Ability to bend, stoop and climb repetitiously throughout the day

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by a Millcraft Paper Company employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must be able to sit, stand, lift, and walk for long periods of time. Additional requirements include the ability to navigate about, bend, stoop, squat, push, pull, see, hear, and listen in order to fully perform the functions of this position.

WORK ENVIRONMENT:

At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.

HOW WE WILL TAKE CARE OF YOU

• Medical, Dental, & Vision
• Profit-Sharing
• Generous Time Off Policies
• Tuition Reimbursement Program
• Military Leave Pay
• Voluntary Dependent Life Insurance
• Accident and Critical Illness
• Company Paid Life Insurance Wellness Program
• Company Paid Holidays
• 401k Retirement Savings Plan
• Employee Assistance Program
• Veteran's Day Pay
• Limited Purpose F.S.A and Dependent Care F.S.A
• Company paid Short Term Disability, and Long-Term Disability

Don't meet every single requirement? That's okay. At Millcraft, we believe great people come with many different experiences, and if our core values- Family, Passion, Aspire, Responsible, and Deliver -resonate with you, we encourage you to apply. We're always looking for people who think differently, bring new perspectives, and want to grow with us.

Your passion, our purpose-let's make a difference together.

Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.

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