Unit Secretary

Unit Secretary

Under general supervision, the Unit Secretary manages communications, record keeping, and administrative functions within a patient care unit, including oversight of medication access and transport. Key responsibilities encompass delivering customer-focused reception and information services to patients, visitors, and healthcare providers; ensuring the accuracy, confidentiality, and completeness of patient records; utilizing automated systems to efficiently manage clinical information; coordinating patient appointments, transportation, and the distribution of supplies and materials; and providing clerical support as required. Additionally, the role includes supporting electronic medical record management, maintaining the order and appearance of public areas, and collaborating with support services to resolve housekeeping or maintenance concerns, all while upholding a professional demeanor and demonstrating effective communication skills.

Education and experience requirements for the Unit Secretary position include a high school diploma or GED and a minimum of six months of general office experience, preferably within a patient care or service environment. Candidates must demonstrate proficiency in clerical tasks such as filing, photocopying, and basic keyboarding, as well as the capability to utilize computer systems for managing patient data. Excellent communication and interpersonal skills, along with professional phone etiquette, are essential for effective interaction with patients, families, and healthcare personnel. The position requires strong organizational abilities, including task prioritization, multitasking, and maintaining performance under pressure. Furthermore, the Unit Secretary plays a critical role in promoting patient safety by identifying and mitigating risks, reporting adverse events and near misses, and actively participating in safety programs within the hospital or unit.