Assistant Veterinary Hospital Manager

Assistant Hospital Manager, VeterinaryMassachusetts Veterinary Referral Hospital in Woburn, MA is hiring an Assistant Hospital Services Manager to support our Surgical Services team. This leadership opportunity is ideal for an experienced veterinary professional looking to support hospital operations, team development, workflow efficiency, and advanced patient care in a specialty animal hospital. As the Assistant Hospital Services Manager for Surgical Services, you'll provide operational and clinical oversight of our Anesthesia, Surgery, Neurology, Radiology, and Central Sterile teams while partnering closely with doctors, technicians, supervisors, and hospital leadership to create a collaborative environment focused on exceptional patient care.Compensation: $85,000+/year based on experienceFull-Time Benefits:Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)CVT/LVT/RVT license reimbursementRECOVER Training for advanced CPR skillsProfessional Development AssistanceStarting 3 weeks vacation + Sick TimeEmployee Pet DiscountAccess exclusive financial benefits to help you save on student loans, mortgages, and personal loansNVA Pet Resort Discount + Pet Insurance DiscountMedical, Dental, Vision + HSA/FSA OptionsInsurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity401(k) with employer matchEmployee Assistance ProgramSchedule:Full-time4-day work week: Wednesday - SaturdayDaytime shiftsResponsibilities:Provide operational and clinical oversight of Surgical ServicesCollaborate with doctors, technicians, and clinical supervisors to support advanced patient care delivery and continuity of careMonitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocationPerform real-time workflow assessments, quality control checks, staffing adjustments, and operational supportSupport centralized patient care operations while managing labor within budget expectationsCollaborate on patient management between other services within the hospitalAssist with developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocolsEvaluate departmental resources, including staffing, equipment, and operational tools, while recommending improvements as neededEnsure inpatient treatment and hospitalization areas remain clean, organized, safe, functional, and OSHA compliantSupport hospital standards related to infection prevention, patient safety, controlled substances, and equipment maintenanceIdentify opportunities to improve patient flow, workflow consistency, operational efficiency, and quality of careSupport onboarding, training, mentoring, and development of inpatient technicians and support staffPromote a collaborative team environment focused on communication, accountability, and exceptional patient careParticipate in recruitment, interviewing, scheduling, performance management, and team development processesAssist with departmental meetings, operational planning, and process improvement initiativesFacilitate communication between hospital departments to support seamless patient transitionsResolve payroll matters, report Workers' Compensation claims, and complete administrative duties as assignedQualifications:5+ years of veterinary industry experience requiredVeterinary operations experience preferred1+ years of supervisory or leadership experience requiredExperience supporting hospital operations, staffing, workflow coordination, and team developmentStrong leadership, organization, communication, and problem-solving skillsUnderstanding of advanced inpatient care operations and centralized patient care models preferredAbility to support teams in a fast-paced emergency and specialty animal hospital environmentCollaborative leadership style with a focus on team engagement and patient care excellenceFluent English speaking and reading skills requiredDid you know? Mass Vet is a Level 1 24-hour emergency/critical care and specialty veterinary hospital. This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society that Mass Vet meets the standards for their highest rating. Our 42,000-square-foot, state-of-the-art facility is designed for comprehensive veterinary care, featuring:Dedicated ambulance bay for emergenciesMultiple treatment wards and 20+ exam roomsDigital radiography, MRI, and CT suitesAdvanced operating roomsVeterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology centerReferral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and SurgeryJoin a community where your passion for veterinary care meets limitless professional and personal growth opportunities. Surrounding Areas Located in Woburn, MA, our hospital attracts talented veterinary professionals from throughout Greater Boston and the surrounding region, including:Burlington, MA & Stoneham, MA & Winchester, MAReading, MA & Wakefield, MA & Wilmington, MALexington, MA & Arlington, MA & Medford, MAMelrose, MA & Malden, MA & Billerica, MABedford, MA & Tewksbury, MANorth Reading, MA & Andover, MANorth Andover, MA & Somerville, MA & Cambridge, MABoston, MA & Lowell, MA & Chelmsford, MAAbout Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.