Fitness Manager

Core Purpose To create loyal, lifelong fans and exercise practitioners. Position Purpose Build a cohesive Personal Training (PT) team, ensure a healthy pipeline of clients, and deliver an exceptional fitness experience to members and clients. Responsibilities Achieve sales targets month-over-month, drive membership growth, and ensure the team meets or exceeds goals for new personal training agreements, client retention, and overall revenue generation. Collaborate with the membership sales team to support new member onboarding, drive sales initiatives, and establish a smooth transition into the club experience. Hire, train, schedule, and supervise staff members, including Personal Training Managers, Assistant Fitness Managers, and Personal Trainers. Manage the payroll process for Assistant Fitness Managers and personal trainers, ensuring team members are paid correctly and in a timely manner. Effectively communicate goals, expectations, and procedures to other department leaders and staff members, ensuring everyone understands their roles and responsibilities. Ensure all fitness staff have appropriate certifications and training such as CPR, First Aid, and personal trainer certifications. Provide constructive feedback to staff members on performance, using clear and specific language to highlight strengths and areas for improvement. Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Engage with members in a friendly and approachable manner, actively listening to needs and concerns, and providing clear and helpful responses. Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols. Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing necessary instructions and updates to ensure safety and well-being. Qualifications 2 years of management experience; fitness/personal training management is a plus. 3–4 years of customer service experience. Personal Training sales experience highly preferred. Prior experience or strong interest in the fitness industry. Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors. Excellent relationship building and influencing skills with people at all levels and in all functions. Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record-keeping skills. Excellent MS Office skills. And, of course, someone who embraces our Core Values. Requirements Must successfully pass background check. CPR certification required within 30 days of hire. Must have valid PT certification. Previous sales experience required. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate the Company computer system—including preparing documents, entering data into computer system, reading reports from a computer database or email system. Ability to bend routinely and repetitively to lift more than 40 lbs. Eligible For Additional Compensation Inclusive Of Variable income opportunities including commission and bonus. Post training increase. Salary Pay Range $58,656—$100,000 USD Benefits And Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and one family member. Discounted Personal Training and merchandise—including supplements. Employee referral program. Daily Pay offering—access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, employee assistance program, and even pet insurance are offered. 401(k) with company matching. Personal education growth options with Sophia Learning. Benefits based on tenure and full-time vs. part-time employment. Equal Employment Opportunity EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at View email address on click.appcast.io or by calling View phone number on click.appcast.io. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates. #J-18808-Ljbffr