Global Workplace Experience Performance Analyst

Position Overview We are seeking a Global Workplace Experience Performance Analyst to support the Workplace Experience and Performance teams with optimization of performance and reporting for Food Services, AV Support Services, and Workplace Experience across all regions. The role focuses on driving strategic business value through data‑driven insights, commercial optimization, and process excellence. Key Responsibilities Develop, track, and report monthly operating metrics and KPIs for global workplace experience services, including Food Services, AV, and FM Workplace Experience Support. Benchmark and price Food & Beverage programs (catering, beverage & snack programs, cafes, and third‑party programs) and partner with sourcing to identify pricing improvements. Present complex performance metrics and insights to senior leadership through compelling data storytelling. Drive performance excellence across the organization, ensuring service delivery teams meet business‑critical requirements and performance standards. Own the development of governance presentations and other client engagements; consolidate relevant information and materials from disparate sources. Monitor compliance with health and safety, food safety, and operational regulatory requirements. Develop and maintain performance dashboards and reports for stakeholders. Support data‑driven decision making through accurate and timely analysis, including cost variances, labor productivity modeling, and PL performance to identify optimization opportunities. Support the team in conducting root cause analysis for performance failures and track corrective action implementation. Qualifications Bachelor’s degree in Hospitality Management, Business, Finance, Analytics, Economics, or a related field. Working knowledge of F&B financial principles, including COGs, labor management, and contribution margins. 4–6 years of experience in data analysis, business intelligence, or a similar role. Minimum 2 years of experience in F&B operations or hospitality services. Strong analytical skills with proficiency in Excel and data visualization tools. Excellent written and verbal communication skills. Ability to translate complex data into actionable insights. Knowledge of performance metrics and indicators preferred. Understanding of food service KPIs including financial performance, participation rates, and compliance metrics. Experience working in a global, multi‑regional environment. Competencies Analytical thinking and problem‑solving orientation. Attention to detail and accuracy. Ability to work independently and as part of a global team. Strong time management and organizational skills. Proactive approach to identifying opportunities for improvement. Excellent interpersonal skills with the ability to communicate with all levels of management. Work Arrangement This position follows a hybrid work schedule consisting of three days in a client office and two days Work From Anywhere—meaning you may work from a JLL office, a co‑working space, or a home office that is conducive to productive remote work. Visa & Sponsorship This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Compensation Estimated compensation for this position: $80,000 – $110,000 USD per year. Actual compensation may vary based on qualifications, location, market conditions, and internal considerations. Locations Atlanta, GA | Austin, TX | New York, NY | Raleigh, NC | San Jose, CA | Washington, DC Benefits 401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays. Early access to earned wages through Daily Pay. Equal Opportunity Statement Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may email us at View email address on click.appcast.io. #J-18808-Ljbffr Jones Lang LaSalle Incorporated