Temporary Phone Banker NYS Remote Position

About the organization

Citizen Action is a statewide grassroots movement organization that fights for political, social, racial, economic and environmental justice. We work at the grassroots to give people a sense of their own power. We collaborate with organizations and coalitions in communities throughout New York to address critical issues at the local, state and federal levels.

About the position

Citizen Action is looking to add temporary phone bankers to support outreach to voters and community members across New York. Phone bankers will make calls, have conversations about issues affecting working-class communities, share information about Citizen Action and its campaigns, and encourage people to participate in civic and campaign activities. This is a general phone banking role and may support different campaigns and outreach priorities based on organizational needs.

This position will report to the Temporary Field Director.

What you’ll do and the impact you'll make

• Make phone calls to voters and community members using provided lists, scripts, and phone banking tools.
• Have respectful, engaging conversations about issues affecting working-class communities and share relevant campaign information.
• Encourage people to take action, attend events, participate in campaign activities, or connect with organizers when appropriate.
• Use scripts as a guide while communicating naturally and responding thoughtfully to questions.
• Accurately record call outcomes, responses, and relevant information in the organization’s phone banking system.
• Follow campaign guidance, data privacy practices, and calling procedures.
• Meet established goals for calls, conversations, and other outreach metrics.
• Perform other duties as required by your supervisor.

Skills/Qualifications

• Strong communication and people skills.
• Respect for diverse communities and varied worldviews, and a commitment to promoting racial and gender justice.
• Ability to use a script as a guide while having authentic conversations with community members.
• Patience, persistence, and comfort speaking with people by phone.
• Access to a phone and a computer or laptop with reliable internet access.
• Comfort using basic online software, with training provided.
• Ability to work independently and follow instructions with minimal supervision.
• Ability and willingness to learn and use VAN, Scale to Win Dialer and Text, EveryAction, Google Drive, Slack, Asana, Action Network, and other tools used by the organizations.
• Availability for scheduled shifts, which may include evenings and weekends.

Location

This is a temporary phone banking position supporting outreach across New York State. Only candidates who are based in New York State will be considered. Phone banking will be conducted remotely or from a designated work location, as directed by the supervisor.

Pay rate: $21.50/hour

Working Hours: 10 hours/week for 8 weeks

Equal Opportunity Employer

Citizen Action of NY and The Public Policy and Education Fund are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the most passionate people who want to join our team. People of color are strongly encouraged to apply.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please let us know if you need assistance participating in the interview process.