Membership Development Manager

Job Description

Job Description

We are looking for a Membership Development Manager to help strengthen member engagement and expand participation for an organization based in Waukesha, Wisconsin. This role focuses on building lasting relationships, supporting member accounts, and using performance data to guide outreach efforts. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn membership goals into measurable results.

Responsibilities:
• Build and maintain strong relationships with current and prospective members to encourage retention and growth.
• Manage member accounts by responding to questions, resolving issues, and ensuring a positive overall experience.
• Develop outreach strategies that increase membership participation and support organizational objectives.
• Track key performance indicators and prepare reports that highlight trends, progress, and opportunities for improvement.
• Collaborate with internal teams to coordinate membership initiatives, campaigns, and service improvements.
• Identify opportunities to enhance engagement through targeted communication and follow-up efforts.
• Monitor membership activity and recommend actions that improve satisfaction and long-term involvement.• Demonstrated experience in customer service, account management, or membership-focused relationship management.
• Ability to build rapport quickly and maintain strong relationships with a wide range of stakeholders.
• Experience tracking metrics and producing KPI reports to support decision-making.
• Strong verbal and written communication skills with a clear, detail-oriented approach.
• Proven organizational skills with the ability to manage multiple priorities effectively.
• Comfort using data to evaluate performance and identify opportunities for growth.
• Proficiency with standard business systems and tools used for account tracking and reporting.