Mail Clerk

Mail Clerk

Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.

The Industrial Commission of Arizona (ICA) is the agency that administers and enforces state laws relating to the protection of life, health, safety and welfare of Arizona's employees. This includes laws relating to workers' compensation, occupational safety and health, payment of wages, and child labor.

Job Location: Administration Division/Fleet-Mailroom

800 W. Washington Street, Phoenix, AZ

Salary: $16.15 Grade: 13

Closing Date: August 12, 2026

Job Summary: The ICA Mail Room provides mail service to several building tenants and other state agencies. It processes approximately 25,000 pieces of inbound/outbound mail (US Mail & FedEx Mail) a month for the ICA tenants and state agencies. This position will sort inbound mail, prepare tracking sheets for signature mail as needed, participate in security screening of mail when needed, load vehicle and deliver and collect mail on an assigned several mail routes daily, prepare outbound mail on a folder/inserter on a needed basis, process outbound mail through postage meter or shipping software and prepare for various postage and package delivery vendor pickups. This position will operate various printers for the printing jobs for folding & inserting, print electronic certified postage and the print letters for claimants. It will operate a large document scanner for purpose of scanning inbound mail & document archival. It will also interact with ICA mail room customers directly or over the phone for general mail room questions.

Job Duties: Responsible for processing incoming and outgoing mail; receiving and processing requests for various forms and booklets; operates postage/mail equipment, United Parcel Services, FedEx (Ship Manager) processing and Neo-Track System (computerized and manual); receiving and processing maintenance and service calls; maintains various logs and files; answers and directs phone calls. Process Express Mail (UPS), and certified mail, prepare mail for Tucson Shuttle for delivery; responsible for completing special deliveries and assignments; significant interaction with customers. Deliver mail internally, and externally using state vehicles; responsible for prioritizing workload of the immediate mail unit, sort incoming mail for distribution and dispatches outgoing mail. Responsible for computing basic mathematical calculations in operating and maintaining postal machines. Responsible for monitoring basic office/personal record keeping.

Knowledge, Skills & Abilities (KSAs): KNOWLEDGE: Knowledge sufficient to oversee and participate in the collection, sorting, preparation and delivery of mail. Knowledge of Postal Regulations, correct meters, registering and certifying of mail. Knowledge of mail services sufficient to determine the most cost effective method. Knowledge sufficient to assume responsibility for correct metering, registering and certifying of mail. Knowledge sufficient to oversee and participate in maintaining routine office records and reports.

SKILLS: Skill in prioritizing workload of the mail unit. Skill in basic mathematical calculations. Skills in operating and maintaining postal machines. Skills in monitoring basic office recording keeping. Skill in planning work flows and schedule work. Skill in working well with others without losing sight of the task. Must have good organizational skills and keep all work areas clean, organized and free of unnecessary debris. Skill in handling difficult situations and deal with constant interruptions without losing focus. Skill in being flexible and using appropriate discretion when dealing with customers and coworkers.

ABILITIES: Ability to follow written and verbal directions; and maintain basic written records. Ability to work well and closely with others. Ability to operate and maintain postal machines. Ability to be discrete and flexible when working with customers and coworkers. Must have the ability to lift 25-50 pounds.

Selective Preference(s): A minimum of one year experience working in a mailroom and or post office is preferred.

Pre-Employment Requirements: This position requires driving or the use of a vehicle as an essential function of the job. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate Arizona driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance.

Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: sick leave, vacation with 10 paid holidays per year, paid parental leave-up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program), health and dental insurance, retirement plan, life insurance and long-term disability insurance. Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance.

Contact Us: If you have any questions, please feel free to call View phone number on click.appcast.io or email View email address on click.appcast.io for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.