Care Coordinator

Care Coordinator

Nashville, Tennessee, United States

Project Play is on a mission to help others see and celebrate each child's unique gifts. Everyday, we open our doors for hundreds of children, helping to foster their growth and independence. We continuously "show up" for our kids because we fiercely believe in our vision, that all children can reach their fullest potential!

Be Part of Our Village:

The Care Coordinator supports daily operations of the clinic and is responsible for intake and scheduling for PPT clients across a wide range of services. In this position, you will change the game for children with disabilities and developmental delays by serving as a connection point between families and interdisciplinary team members in an energetic and fun clinic environment. PPT is looking for a candidate who can understand and problem solve the scheduling process between two different scheduling systems, gather data on key metrics for success, and build strong relationships with providers, clients, families, and future members of the PPT village. Be part of a team that is making a substantial impact on the community!

The ideal candidate for this position would use warmth, creativity, problem solving, and collaboration to engage with clients, parents/guardians, and service providers. In this position you will have the opportunity to build relationships across Project Play Therapy's team of professionals through regular collaboration and team gatherings, and continue your professional growth through ongoing skills training and mentorship. In a work environment that prioritizes loving our village, you will discover the opportunity to grow professionally alongside a young, vibrant company, and to be energized by the passionate pursuit of our vision! This position reports to the Director of Medical Services.

Empower Your Skills:

• Serve as the initial welcome and point of contact for all new client referrals
• Guide potential clients through the intake process via managing communication (phone/email/fax) and track the necessary paperwork
• Manage schedules for new and existing clients, including initial evaluations and recurring appointments through our EMR systems (Fusion, Central Reach)
• Compile regular scheduling, space utilization, and staffing reports to inform data-driven decisions
• Act as on-site point of contact and liaison for facility needs

Embrace the Perks:

• Full time, salaried position
• 401(k) match
• PTO and paid holidays
• Paid training
• Mileage reimbursement
• Company-provided technology
• Access to health insurance, dental insurance, and vision insurance
• Access to short term disability
• Mentorship and ongoing trainings/support
• Supportive administrative staff

Candidate Qualifications:

• Excellent critical thinking, communication, and interpersonal skills
• Proficient in computer skills including Google Workspace and Microsoft Office
• Previous experience in medical scheduling and/or customer service preferred
• Understanding of Insurance and Medicaid benefits is a plus
• Work hours are Monday - Friday from 9AM-5:30PM, on site