Patient Care Coordinator

Patient Care Coordinator

BluePearl Specialty + Emergency Pet Hospital in is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital.

As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication. Performing visit follow-up calls, scheduling and handling some discharges.

Qualifications:

Must have 2 years of veterinary technician experience or be a LVT

Shift: Sunday - Wednesday (9 hour shifts)

As the Patient Care Coordinator, you will:

• Assist across services during primary duty downtime as directed by supervisor/manager.
• Aids in the development of others
• Remains current on RECOVER CPR guidelines (Basic Life Support).
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Supports clinician and client throughout euthanasia process.
• Approaches and handles patients according to safety protocols and core values. Compassionately, calmly, and gently approaches and handles patients.
• Aids in setting and driving a culture of patient safety and utilizes the Patient Safety Event Reporting accordingly.
• Appropriately restrain feline and canine patients in accordance with AVMA policies and procedures
• Demonstrate proper use of hospital PPE; adhere to safety committee or hospital standards including Hazardous Drug Handling.
• Ability to use radiology software and assist with radiography using proper technique and PPE. Understands the concept of ALARA and decreasing staff and patient exposure.
• Acts as a liaison to clients, collaborating with the medical team, frequently keeping them informed. Connects clients with other associates to facilitate answers to questions.
• Coordinate information and care requirements for the pet; resolving issues that could affect smooth care progression; fostering team support for the pets' care and treatment.
• Performs client callbacks.
• Call previous day's ER clients for follow-up feedback
• Receive and address patient care telephone calls from the general public
• Facilitate client visits and address questions, concerns, etc.
• Provide pDVM updates on patients during hospital stay as directed.
• Documenting conversations with specialists and clients in the medical record; interacting with other services to expedite scheduling, procedures, and consults.
• Understanding basic pharmacology of commonly used oral medications, including handling, labelling and dispensing.
• Maintains an advanced working knowledge of the pDVM portal.
• Maintains an advanced working knowledge of insurance policies and procedures.
• Maintains an advanced working knowledge of Instinct OP, IP, and Tx functions, including how to read and interpret (where available)
• Maintains the ability to complete, audit and review patient visit lists and invoices.
• Ability to understand patient treatment plans (for their skill set and knowledge) and can present to clients in a clear manner.
• Maintains a working knowledge of veterinary medical terms, abbreviations, procedures and conditions and can converse with other veterinary professionals and clients appropriately.
• Maintains a working knowledge of common conditions, diseases, and pharmacology equivalent to those expected of a Veterinary Technician Level II in their assigned department or Core items if not assigned to one department.
• Facilitate discharge appointments for all services. Ensure comfortable and timely visits and discharges.
• Monitor the waiting room and assist front desk with wait time and patient status updates.
• Additional job duties as assigned

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• We value your health and well-being as an associate by providing you with the following:
• Health, dental, vision, and life insurance options.

• Parental leave benefits.
• Flexible work schedules.
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.