Medical Assistant

Float Pool Medical AssistantFamily First Health is seeking a Float Pool Medical Assistant for a Full-Time, 40 hours/week position based out of our George Street Medical location.Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor's office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:providing quality, compassionate primary medical and dental care and social services to those who need it most;coordinating care and working with other providers to provide the full range of services our patients need;promoting and supporting healthy lifestyles;collaborating with others to improve access and break down the barriers of affordability, language and culture; andadvocating for our patients and the medically underserved.The Medical Assistant will act under the supervision of a physician, registered nurse practitioner, and/or physician-assistant to provide direct patient care in an ambulatory care setting. Required to provide direct patient care that may include medical procedures, medication administration, and medical treatments. Job functions also include proper documentation into the Electronic Health Record, administrative support, and patient/family instruction as directed by the medical provider. Collaborates with multidisciplinary team members in the patient-centered medical home model of care and actively participates in learning and growing in the medical team to offer trustworthy medical services with exceptional clinical quality outcomes. Provides safe and efficient care and services to patients, following Family First Health policies, procedures, and protocols.Essential duties and responsibilities include:Travels and reports to work at multiple locations based on scheduling needsAccurately obtains and documents chief complaint for patient visit, all vital signs, medication requests, allergies, etc.Prepares exam room and patient for specific type of visitCollects specimens and uses appropriate equipment and protocols for specimen collection, processing, handling, and storage. Ensures all specimens are tracked/logged prior to transportation to lab.Performs all orders/instructions as recorded and instructed by the provider/standing orderClearly and accurately documents all aspects of patient care in the electronic health recordAccurately prepares and administers medications, injections, and immunizations as per standing order and/or provider order. Demonstrates proper handling, storage, and record-keeping of vaccines.Provides patient educational materials and ensures patient understanding of illness and/or treatment plan as directed by the provider.Completes pre-visit chart prep for each patient daily as according to established guidelines. Participates in daily huddles with the provider and multidisciplinary care team.Efficiently manages daily patient flow to handle fluctuating patient volumes, demands, and delays.Prioritizes tasks and activities that are delegated by the provider and care team, including, but not limited to, inbox management in the electronic health recordCompletes referral needs for patients, including scheduling and arranging appointments and prior authorizationReviews labs, x-rays, test results, and clinical documents and follows up with provider on urgent resultsEffectively presents clinical information to the care teamMaintains proper medical supply inventory in all patient care areas. Ensures exam rooms are adequately stocked with unexpired medical supplies and have equipment in proper working conditionProperly handles, stores, and cleans instruments, equipment, and supplies per manufacturer guidelinesPerforms all lab and office opening/closing procedures, including end-of-day cash drawer reconciliationMaintains required clinical competencies, clearances, and licensureGreets and registers patients collecting accurate demographic and insurance information and documenting accurately in the electronic health recordAssists patients with applying for the reduced fee program in accordance with established policies and proceduresAnswers telephones, routes callers, takes messages, and provides information to callersCollects patient payments at time of service and accurately processes payments. Researches and resolves billing and insurance-related questions for patientsSchedules appointments for patients in the electronic health recordMaintains a working knowledge of health insurances and payer typesAccurately processes and classifies documents in the electronic health recordPerforms all other duties as assignedCommon expectations – medical operations include:Maintains strict confidentiality of patient health records and complies with all HIPAA rules and regulationsComplies with all applicable safety regulationsLearns the impact of medical errors and methodology that will lead to a reduction in errorsComprehensively reports actual and potential errors and incidents following the FFH Incident/Injury Reporting PolicyReports patient complaints, concerns, and complimentsDelivers excellent customer serviceIdentifies opportunities to standardize processes and systems to increase patient and employee safety. Collaborates in problem resolution.Adheres to established policies, procedures, and standards related to quality, safety, environmental, and infection controlJuggles multiple competing tasks. Is proactive in follow-up and follow-throughCommunicates effectively and compassionately with individuals of various backgroundsUnder the direction of supervisor, takes ownership in office and clinical setting improvement effortsAttends and actively participates in site, departmental, and organizational meetingsTravels, as necessary, to other FFH locations to support the healthcare teams at other sitesPerforms other duties as assignedCommon expectations – all Family First Health jobs include:Maintains the cleanliness of work areasMaintains professional growth and developmentFosters teamworkEstablishes and maintains effective working relationships with patients, employees, volunteers, and the publicSupports the mission, vision, and values of the organizationOperates with professionalism, integrity, and ethics to represent Family First Health in a positive lightComplies with all federal and state laws and regulatory expectationsParticipates in all-staff meetings and development, site meetings, and trainingsAdheres to all Family First Health policies, processes, and proceduresCompletes annual mandatory education and trainingPerforms other duties as assignedPosition requirements include:Successful completion of a Medical Assistant program with at least one year of prior Medical Assistant experienceCurrent CPR certificationNarcan training required upon hireMust have basic computer skills and knowledge of medical terminologyEnglish proficiency required. Bilingual (English/Spanish) preferred.Knowledge/skills/abilities include:Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functionsKnowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accuratelyProficient in navigating and entering information into an electronic health recordSelf-motivated and dependableExcellent customer service skillsAble to work independently and within a multidisciplinary teamAbility to work in, and respond appropriately, to a demanding environment, including emergency situationsAbility to appropriately handle sensitive and confidential informationAbility to work efficiently and accurately with strong attention to detail and organizational skillsAbility to critically think which means the