Field Services Engineer - Dallas, Texas area

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Position Summary

Are you a technical-savvy individual who enjoys meeting new customers and challenges? Do you have expertise in solving highly sophisticated electrical, mechanical systems, or automated equipment? If so, this opportunity may be right for you!

BD Diagnostic is seeking a field-based Automation Solutions Engineer to provide on-site support in the Dallas/Ft Worth, TX area. This position is responsible for maintaining the relationship's success with an assigned set of customers to achieve the goals and objectives identified by the customer and BD. The individual will identify, evaluate, resolve, or raise customer pain points. In addition, the individual will act as a customer advocate and liaison back into the BD organization. This position also provides on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

DUTIES AND RESPONSIBILITIES:   

• Onsite support for installing and servicing complex diagnostic laboratory automation instrumentation with minimal direct supervision.  Respond to emergency customer requests via dispatch by the Technical Service Center and complete all assigned tasks in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

• Provide clear, timely, and effective communications to customers about service expectations, estimated arrival time, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives.

• Utilizing troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective action, and complete system repair. 

• Upgrading systems to enable compatible software on all computers.

• Ability to work independently, diagnosing and solving with schematics, diagrams, service manuals, and other user documentation.

• Play an active role in the maintenance and implementation of service documentation while regularly providing feedback to improve documentation efficiency within lab automation field service organization. 

• Finish the service documentation as required or as requested by other business functions in accordance with current GMP requirements.

• Report and document all customer complaints in appropriate systems of record for resolution and investigation.

• Lead trunk stock inventory within limits established by the Recommended Spare Parts Inventory list.

• Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.

• Demonstrate good judgment in the utilization of company credit cards while adhering to expense levels within the established business guidelines.

• Maintain and use company vehicle as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization at all times.

• Finish the administrative requirements of the position within expected timeframes.

• Provide on-call support per published schedules or on short notice, as required in support of business needs.

• Maintain and demonstrate a professional appearance at all times.

• Support an inclusive and diverse work environment.

• Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA, and FDA.

• Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities.

MINIMUM QUALIFICATIONS: 

REQUIRED: 

• Bachelor of Science Degree in a technical field of study, preferred fields: Electrical/Electronics/Informatics/Mechatronics/Biomedical or 5+ years of proven experience as an equivalent.

• Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.

• Intermediate knowledge of information systems networking architecture design and setup.

• Intermediate understanding of computer software operating systems and the ability to speak with customers’ information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

• Understanding of basic computer security concepts and best practices.

• Proficient in performing software installations and upgrades.

• Good verbal and written communication skills.

• Outstanding customer service and soft skills.

• Good problem-solving and critical thinking skills

• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

• Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.

• Must be available for work on call as needed and be flexible to meet business needs.

• Flexibility to travel up to 50% of the time outside of the home geographic area, based upon business needs.

DESIRED: 

• Expertise in Robotics

• 5+ years of experience in a technical field demonstrating installation, maintenance, and troubleshooting of highly sophisticated instrumentation.

• Knowledge of Lab Information Systems (LIS) and database management.

• A+, Microsoft, or Cisco accreditation advantageous.

Physical Requirements 

• Ability to lift 30 to 40 lb. objects from the floor to chest level

• Ability to turn manual sockets, crescent wrenches, and screwdrivers repeatedly over the course of an 8-to-10-hour day

• Ability to sit, kneel, squat, bend, and stand repeatedly in an 8–10-hour period to assemble and repair instrument suites

• Ability to push and pull objects weighing up to 70 lbs

• Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day

• Ability to carry a 30 lb. pack on your back for up to 1 hour

• Ability to drive distances of up to 6 hours and in adverse weather conditions

• Able to climb portable ladders and step stools

• They may be required to wear a respirator while servicing equipment, so they must be able to pass a fit test and annual spirometry.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

US BD 3rd Shift 11pm-730am (United States of America)

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$27.00 - $43.20 USD Hourly