Housing Case Manager (Montgomery County)

Job Description

Job Description

At Access Services, we know great work starts with real support. From nearly 6 weeks off in your first year to high quality, affordable health coverage and opportunities to grow, we’ve built a benefits package that shows we care for our people. 

Access Services is seeking a compassionate and resourceful Housing Case Manager in Fort Washington, PA to empower individuals in Montgomery County, PA on their journey toward lasting stability and wellness.  This full time, dual-role position blends the skills of mental health and housing stability. The Housing Case Manager will be a patient support who is able to be a liaison and advocate for those they serve. The Housing Case Manager will organize, coordinate, and bridge gaps between people in need of housing, their landlords, and available community resources.

See more about our work across Housing and Homeless Services - Access Services.

Learn more about the role of a Housing Case Manager here: Community-Based Care Management - Access Services.

  Essential Functions of Housing Case Manager (Housing Stability): 

• Meet with referred individuals along with the Housing Locator, and with individuals moving into housing with assistances from Access Services. 

• Support individuals in developing Housing Stability Plans and updating it together every three months. 

• Maintain organized documentation for move-in and recertification requirements, and ongoing documentation for all individuals served. 

• Conduct monthly (or more frequent) home visits and support during transitions. 

• Support with transportation for essential health appointments, job interviews, and activities that contribute to housing stability. 

• Identify and address barriers to housing stability with creative solutions. 

• Connect individuals to social, health, and benefit resources. 

• Ensure compliance with HUD requirements and funding guidelines. 

• Participate in county, committee, and consumer meetings and case reviews. 

Essential Functions of Housing Case Manager (Mobile Psychiatric Rehabilitation): 

• Develop and regularly update Individual Rehabilitation Plans (IRPs) that are recovery-oriented, strengths based, and person-centered with the individual served and the team. 

• Collaborate with individuals in the program to develop strategies for identifying, achieving and maintaining their personal goals.  

• Offer help and support respectfully and with a person-centered approach. Help ensure the highest quality of care to individuals in providing “help that makes sense.” 

• Prepare case review documents and contribute to team discussions. 
• Maintain responsible, up to date accounting for the disbursement and collection of funds for facility operations and individual’s personal needs. 

• Maintain open communication with supervisors and participate in weekly supervision. 
• Collaborate effectively with external agencies and professionals, representing Access Services with competence and excellence.  

• Actively assist in resolving crisis situations.

Other:

• Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs. 
• This job requires full-time, on-site presence due to the nature of the role and responsibilities, with no remote or hybrid work schedule options. 
• This position requires the ability to travel during a normal workday to successfully carry out responsibilities. Therefore, employees will need to drive their personal vehicle and/or an agency owned vehicle to meet these expectations. Employees are expected to always drive safely, to meet eligibility criteria in Motor Vehicle Policy, and to successfully pass the agency’s substance abuse screening at any time during employment.   

Requirements

The selected candidate must meet all qualifying and ongoing job criteria including background checks and a driving history record. 

Education:  

• Bachelor’s degree in a related field including human services, social work, psychology or special education required. 

OR   

• Certified Peer Specialist certification required.  

Certification:  

• Successful completion of Certified Psychiatric Rehabilitation Practitioner certification and department approved twelve-hour psychiatric rehabilitation orientation course required within 12 months of hire is required.

Experience:  

• Some prior work or internship experience related to mental health services is preferred.

• Experience working in supportive housing systems is preferred.

Knowledge, Skills, and Abilities:

• Ability to communicate well, with strong interpersonal skills required.  

• Ability to direct and prioritize own work, work as part of a team, and be flexible.  

• Knowledge of the mental health system, homelessness and the housing system. 

• Ability to increase and deepen understanding of mental health, homelessness, and the housing system in order to maximize the level of excellent service provided.  

• Skills in person centered screening and assessment.  

• Skills in conflict and crisis resolution.  

• Proficiency in, or ability to learn and use, workplace applications, platforms and technologies. 

Driving Requirements

• A valid US driver’s license for at least two years, not including time with permit.
• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period.)
• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Essential Working Conditions/Physical Demands:  

• Work in program sites and the community routinely providing direct care and/or support with individuals.  

• Stand, sit or run by self, or provide proper care and supervision with an individual. 

• Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations.  

• Able to assist an individual who has fallen, regardless of weight or size.  

• Walk, climb stairs by self, or provide direct care and/or support. 

• Work in a standard office environment and utilize desktop computer equipment daily.  

• Able to lift or move items associated with sedentary and light work (exert up to 20 lbs.)  

• Travel to offsite locations and regional office locations if necessary. 

Benefits

Pay: $20/hourly  

What You’ll Gain at Access Services 

When you join our team, you’re not just getting a job, you’re stepping into a career with real support, growth, and impact. We offer a benefits package designed to meet you where you are in life. 

• Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month. 
• Time to Recharge:  Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us. 
• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts. 
• Built into the Job: Mileage & Toll Reimbursement. 
• Support Beyond Work:  Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:  

• Counseling and emotional support through in-person, telehealth and text therapy. 

• Financial and legal guidance 
• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs. 

Access Services is an Equal Opportunity Employer