IT Support Technical Instructor

IT Support Technical Instructor - (A+)Per Scholas seeks a dynamic, team-oriented Technical Instructor to ensure Per Scholas' adult students are equipped with the necessary skills for success in entry and mid-level tech careers. The Technical Instructor will deliver Per Scholas' structured and approved curriculum in full-time technical training.Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients' and learners' high expectations.What You'll DoSupport instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and moreProvide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculumWork closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.What You'll Bring To Us1-3 years of teaching or training experienceStrong technical background; able to grasp and convey highly technical subject matterAbility to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.Strong communication skillsRequired Skill SetsProficient understanding of IT support fundamentals, including hardware, software, and networking concepts.Familiarity with operating systems such as Windows, MacOS, and Linux.Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.Knowledge of IT security protocols and best practices.Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.Understanding of cloud computing platforms and services.Experience with mobile device management and troubleshooting.Familiarity with virtualization technologies.Knowledge of IT support and best practices and service level agreements (SLAs).Ability to stay updated with the rapidly evolving tech landscape.Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.Preferred Skill SetsExperience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.Professional QualificationsBachelor's degree (or equivalent practical/industry experience).Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.Excellent written communication, presentation, and customer service skills.Solid understanding of business needs.Strong evaluation and data management skills.Prior knowledge or background in IT (if minimal, a desire and willingness to learn what's needed) and a passion for technology is a plus.Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.Relevant industry certifications, such as CompTIA A+ (1200 Series), Network+, or others.At least three years of experience in an IT support role.Personal CharacteristicsYou thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.You are data-driven, result-oriented, and a forward-looking catalyst for social change.You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently.You are a life-long learner.You are an effective communicator with strong oral and written skills.You are tech-savvy and learn new tools quickly.You are detail-oriented, with exceptional organizational management skills.You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.You are adept at managing your time and balancing multiple projects and tasks.You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.CompensationFor this role specifically, we are targeting a salary range of $65,000 - $70,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.Benefits & PerksPer Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household membersParental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the