Unit Coordinator (40 hrs/week) - Periop/PACU

Schedule This is a 40‑hour/week position Monday‑Friday with a rotating schedule of day and evening shifts. Day shifts run from 5:30 a.m. to 4 p.m.; evening shifts run from 2 p.m. to 10:30 p.m. Job Profile Summary This role focuses on providing administrative and business support to the organization in order to achieve operational goals. Responsibilities include producing documents, collecting, recording, sorting and filing information, handling mail, preparing routine reports, making travel arrangements, arranging appointments, responding to inquiries, data entry, and operating office equipment. The role is an organizational support or service position that focuses on supporting daily business activities in a hands‑on environment. The majority of time is spent delivering support services or activities under moderate supervision, with routine problems and occasional need for interpretation or deviation from standard procedures. Job Overview This position coordinates the flow of patient activity and information on the unit/practice areas, based on approved policies and procedures. It performs clerical duties, acts as a liaison to all departments, and serves as a communication link between patient care, customer service, and the unit. Minimum Qualifications High school diploma or equivalent. Preferred Qualifications One (1) year of customer service experience in a healthcare or customer‑facing setting. Associate's degree. Duties and Responsibilities Remain in constant communication with admissions regarding patient status, including transfers, admissions, discharges, bed changes, bed‑cleaning requests, and other shift changes. Review bed assignments and relay this information to clinical staff. Receive, greet, and direct patients, visitors, physicians, and hospital personnel at the unit, consistently meeting service excellence expectations and hospital standards of behavior. Initiate, assemble, and maintain patient charts on the assigned unit in proper functional order according to hospital policy; file pertinent data in the patient’s record and prepare charts for Medical Records upon discharge. Prepare and maintain medical records in accordance with hospital standards and policy, including labeling patient names on admission forms, filing all paperwork in the medical record, sorting EKGs, x‑rays, pathology reports, operative notes, progress notes, consultations, and other documents for current, discharged, and transferred patients. Label patient names and update bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight for new and current patients. Transcribe physician orders to appropriate information sites (e.g., Sorian, nursing kardex, MAR, intervention sheet, diet sheet) and complete necessary follow‑through. Provide effective and efficient communication for the nursing unit by answering the phone promptly, triaging calls, and relaying messages to staff using appropriate etiquette; coordinate communications regarding outside services, transfers, discharges, and physician changes as they occur. Utilize hospital computer systems accurately to enter, verify, retrieve, and report orders; report malfunctions to help desk. Collaborate with case management staff, social workers, and nursing staff to facilitate follow‑up appointments within the hospital or upon discharge. Coordinate communication during emergency situations or STAT requests or orders. Follow through with orders that cannot be completed during off‑shift and weekends. Coordinate unit activities during electronic downtime. Facilitate timely delivery of time and attendance records. Monitor and track inventory of forms, materials, supplies, and equipment; return rental equipment as necessary. Share information at all staff meetings (attending, reading minutes, or virtual). Assist with orientation and training of new unit coordinators as directed by department leadership. Physical Requirements Frequent sitting, occasional standing or walking, and lifting of 10–15 lbs. Requires manual dexterity for computer keyboard operation. Requires visual acuity for screen and reports; and verbal communication with healthcare personnel. Skills & Abilities Excellent communication skills, including interpersonal, phone, and written. Excellent organizational skills; utilize time effectively and prioritize appropriately. Ability to work independently with detailed, confidential material. Proficient with computer systems such as Microsoft Word, Excel, and Outlook. Maintains sensitivity, maturity, and flexibility in coping with difficult situations. Ability to work with all levels of staff across departments, physicians, patients, vendors, and the community. Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders. Demonstrates problem‑solving and decision‑making skills. Pay Range Pay range information is confidential and determined based on qualifications, experience, and role responsibilities. #J-18808-Ljbffr Tufts Medicine