Branch Coordinator

Branch Coordinator Accendra Health is dedicated to making healthcare more accessible. As a Branch Coordinator, you will be the first point of contact for patients and their caregivers, delivering thoughtful, responsive service whether in person or over the phone. About The Role This role places you at the center of our mission to provide human‑focused care. You coordinate timely equipment delivery, navigate insurance coverage, and support patients through every step of their recovery. Why This Branch Coordinator Role Is Different You take ownership of the full patient experience, improving recovery journeys by guiding patients throughout the process. Key Highlights Stable schedule with flexibility Career growth opportunities Supportive leadership Schedule Monday–Friday, 8:00 AM–5:00 PM Salary Range $21.00 - $23.00 per hour What You’ll Do Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience Answer inbound calls, provide clear information, and resolve common questions or concerns Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care Proactively follow up with patients to confirm satisfaction and address any outstanding needs Test equipment functionality as needed to ensure quality and readiness Contribute to overall branch success by supporting additional responsibilities as assigned Required High school diploma or equivalent At least one-year of related work experience English reading, writing, and speaking skills Top Attributes For Success Willingness to learn Dependability Adaptability Strong customer service and bedside manner Intermediate computer skills Time management Effective communication in person, on the phone, and electronically Education And/or Experience At least two years’ experience in an office environment, healthcare setting or call center Experience utilizing multi‑line phone system Physical Demands The role requires frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices. Employees must regularly read documents clearly and write neatly and accurately while engaging in constant talking and hearing. The position involves varied physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching. It also requires both close and distance vision. Occasionally, the employee may need to stand, lift, push, or pull items weighing between 10 and 40 pounds. Work Environment Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. Teammate Benefits Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short- and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #J-18808-Ljbffr