Night Operations Coordinator - Transportation

Night Operations CoordinatorLandstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.Location: Remote in either Rockford IL or Jacksonville FLSchedule: 4 On / 4 Off, 5pm – 5am Central / 6p-6a Eastern. 90 days of training will be Monday – Friday 8-hour shifts starting between noon and 2pm depending upon time zone. Post training, you will work a 4 days on and 4 days off rotating schedule.Salary range: $18.29 - $22.86, depending upon experienceWhat work will you perform?As a Night Operations Coordinator you will answer calls from agents, Business Capacity Owners (BCOs/drivers), broker carriers, employees, external customers and field personnel to help across a wide range of situations. The successful candidate is a problem solver with a service orientation that believes in solving customer needs in a single call. This is a role where you will spend most of your shift answering the phones to ensure freight keeps moving overnight. No night is ever the same.This is a remote, work from home position which requires discipline. Your initial 90 days of training will be on an 8 hour shift, Monday – Friday schedule with a start time between noon and 2pm, depending upon your time zone. Post training, you will work a 4 days on and 4 days off rotating schedule from 5pm – 5am Central or 6pm – 6am Eastern. Only those available for this schedule should apply.Essential Responsibilities:Answer after-hours calls for all departmentsIssue funds to capacity providers for emergency needs within guidelinesAuthorize funds to venders as needed for BCO's equipment repairs/loansComplete Landstar Service Incident Reports (LSIR) on any service-related issuesRespond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, BCOs and customersSupport the Accident Hotline and respond to requests for assistance as requiredAssist with cargo discrepancies/claims, contact after hours on call staff when needed.Assist BCOs with all border crossing/customs issuesEmail Permits, answer routing questions, answer questions regarding state requirements and state permits.Provide HAZMAT spill assistance as needed.Issue authorizations to shops for all company trailers for any repairs or preventative maintenance as needed.Issue authorizations to BCO's for emergency tire purchasesSupport Managed Accounts as needed.Required Minimum Experience and Education:High School Diploma or equivalent6 months of experience in customer service in a call center environment.Preferred Experience and Education:6 months of experience in the transportation industryKnowledge, Skills, and Abilities:Geography knowledgeWorking knowledge Word, Excel, Internet and OutlookExcellent verbal and written communication skillsStrong organizational skillsStrong interpersonal skillsStrong problem solving and decision-making skillsAbility to use software system to document all customer interactionsWhy work at Landstar?Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate.